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How to trigger Email from flow designer after a particular time

GBS
Tera Contributor

I have created a flow and I want to send an e-mail to the requestor after 2 hours of task closure. 

 

Any suggestions on where to set the time in Flow Designer.

 

GBSaiKiran_0-1711024887676.png

 

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1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @GBS 

 

You need to set up the look up records. Here is sample/ baseline

 

https://www.servicenow.com/community/developer-forum/flow-designer-reminder-emails/m-p/2413189

 

https://www.servicenow.com/community/developer-forum/use-due-date-in-flow-designer/td-p/2712296

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

9 REPLIES 9

You need to put data pill closed time relative Operators and use after 2 hr 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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@Dr Atul G- LNG But, If I use the pill where I have to give the condition "State is Closed Complete"

GBSaiKiran_0-1711027312061.png

 

Yes mate, you can add 2 conditions. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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@Dr Atul G- LNG can you please tell me what action to be selected if multiple records were found and also do I have to check the Don't fail on error check box?

 

GBSaiKiran_0-1711030209815.png

 

 

Hi @GBS 

 

AGLearnNGrow_0-1711030676402.png

 

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************