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03-21-2024 05:43 AM
I have created a flow and I want to send an e-mail to the requestor after 2 hours of task closure.
Any suggestions on where to set the time in Flow Designer.
Solved! Go to Solution.
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03-21-2024 05:47 AM
Hi @GBS
You need to set up the look up records. Here is sample/ baseline
https://www.servicenow.com/community/developer-forum/flow-designer-reminder-emails/m-p/2413189
https://www.servicenow.com/community/developer-forum/use-due-date-in-flow-designer/td-p/2712296
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-21-2024 05:47 AM
Hi @GBS
You need to set up the look up records. Here is sample/ baseline
https://www.servicenow.com/community/developer-forum/flow-designer-reminder-emails/m-p/2413189
https://www.servicenow.com/community/developer-forum/use-due-date-in-flow-designer/td-p/2712296
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-21-2024 05:57 AM
@Dr Atul G- LNG Thanks for the response.
Can I directly add the Lookup records action next after the Update requested item record?
Can you please let me know which table has to be selected in the lookup record?
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03-21-2024 06:03 AM
Hi @GBS
You need to
create Action
Look up Table
Sc_task
where you will find all the task closed , 2 hr from now.
Do for each record
Send emails
Just follow this link
https://www.servicenow.com/community/developer-forum/flow-designer-reminder-emails/m-p/2413189
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-21-2024 06:09 AM