How to trigger Email from flow designer after a particular time

GBS
Tera Contributor

I have created a flow and I want to send an e-mail to the requestor after 2 hours of task closure. 

 

Any suggestions on where to set the time in Flow Designer.

 

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1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @GBS 

 

You need to set up the look up records. Here is sample/ baseline

 

https://www.servicenow.com/community/developer-forum/flow-designer-reminder-emails/m-p/2413189

 

https://www.servicenow.com/community/developer-forum/use-due-date-in-flow-designer/td-p/2712296

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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9 REPLIES 9

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @GBS 

 

You need to set up the look up records. Here is sample/ baseline

 

https://www.servicenow.com/community/developer-forum/flow-designer-reminder-emails/m-p/2413189

 

https://www.servicenow.com/community/developer-forum/use-due-date-in-flow-designer/td-p/2712296

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

@Dr Atul G- LNG Thanks for the response.

 

Can I directly add the Lookup records action next after the Update requested item record?

 

GBSaiKiran_0-1711025789089.png

Can you please let me know which table has to be selected in the lookup record?

Hi @GBS 

 

You need to 

create Action

Look up Table

Sc_task 

where you will find all the task closed , 2 hr from now.

Do for each record

Send emails

 

 

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AGLearnNGrow_2-1711026187878.png

 

 

Just follow this link

https://www.servicenow.com/community/developer-forum/flow-designer-reminder-emails/m-p/2413189

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

@Dr Atul G- LNG 

How do set the time, I was able to find it in the data pill only

 

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