How to trigger notification when work notes or additional comments changes in incident

[Vamshi Krishna2]

Hi I'm trying to create a notification to the caller who created the incident whenever additional comments or work notes get updated by giving the below condition

when to send 

additional comments changes

worknotes changes

who to send 

requested by 

but the notification is not getting triggered when update happens

[Ankita19]

The updated one needs to be true :

The "send to the event creator" option is on the advanced notification view. By selecting this option you can send a notification to the person who performed the action that started the notification process.

[jaheerhattiwale]

@Vamshi Krishna2 You can create a after insert business rule on "Journal Entries [sys_journal_field]" table where the work notes and comments gets stored.

You can add the below condition to business rule.

Name is <YOUR TABLE NAME>

In the script you do the logic and trigger the notification using gs.eventQueue() function.

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