How to troubleshoot remote computers directly from the incident window?

[giridhararaam]

How to troubleshoot remote computers directly from the incident window? Is there any solution or simple way to do this? because we have to switch between solutions to do this. ctomasi

IT Service Management User Groups !

[darius_koohmare]

Have you look into the ServiceNow store: https://store.servicenow.com/sn_appstore_store.do#!/store/home

There are many solutions for remote troubleshooting integrated with ServiceNow, such as LogMeIn & Bomgar.

[siva_dirisala]

Hi Giridhara, look at the store,

https://store.servicenow.com/sn_appstore_store.do#!/store/application/9f1240704f373100237ca5017310c7...

"Bomgar Remote Support Enterprise Integration"

[giridhararaam]

Thanks that was helpful, but since we are deploying software manually, can this be facilitated by any of the store apps? Like a combined app for desktop management routines like software deployment, remote control capabilities, patch management, asset management etc ?