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Email scrip to exclude a few variables

Hello community!! I have an email script that pulls all variables into an approval notification body. It works great :). I am having trouble excluding some variables from the print. Does the community see any issue with this script? I've tried to exc...

DP10 by Tera Contributor
  • 360 Views
  • 1 replies
  • 0 helpfuls

Creating macro/template responses for tickets

Hi all,What would be the best way to implement a macro/template response when responding to our incidents? We are finding that a lot of our responses are standardized and would like to avoid re-typing the answer every time we get a similar request.Is...

sahil-sethi by Tera Contributor
  • 1902 Views
  • 2 replies
  • 0 helpfuls

Calling get Oauth Token UI action from sublow or flow.

I want to create subflow in order to reset user password from subflow. This part is working only if Azure token is refreshed. Manually it can be done thru UI action. How to call it in subflow before reset?

js20 by Mega Guru
  • 640 Views
  • 3 replies
  • 0 helpfuls

Resolved! Create custom filter on Dashboard for team to see all their tickets

Hi All,  I would like to create a custom, filtered view on the dashboard that the whole team can view.   Current OOB environment.   Below, I received this from another partnered instance as a reference. It displays the following: Logged: All logged t...

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dmarinos by Tera Expert
  • 1434 Views
  • 4 replies
  • 1 helpfuls

Reference field is not displaying the value

Hello,In the RITM, we have 2 reference fields called "Requested for" (derived from Request) and "Opened by"(derived from Task).When we set their values via workflow(Scriptable Order Guide) script:var parameters = {"opened_by": current.variables.manag...

jainilshah_0-1723639580098.png
Community Alums by Community Alums  
  • 510 Views
  • 4 replies
  • 0 helpfuls

regex to validate 'ABCD_EFG_HI_123'

 Hi All, Can someone please help with the below regex to validate 'ABCD_EFG_HI_123' var patt = new RegExp("^[A-Z]{4}_[A-Z]{3}_[A-Z]{2}_d{3}$"); Thanks in advance!

Ankita9793 by Tera Contributor
  • 344 Views
  • 3 replies
  • 3 helpfuls

Why notification preference is coming in center of notification

Hi all,I am working on the notification where I am calling the email script which generates the table and prints the rows which contains data of imported rows via transform map.Everything is working fine but the Notification Preference link which sho...

Atik by Tera Contributor
  • 334 Views
  • 2 replies
  • 2 helpfuls