How can we determine if all users who have an ITIL role are using all relevant modules?How can we evaluate if they are actively using their ITIL role, and if so, when can we remove their role?How can we find out which reports or tables are available ...
My requirement is to add specified URL and attachment to playbook. Please give any solution to this
HiIs there a simple way to change the background color of a related change event in Conflict calendar? Those light cyan fields (if I'm correct about the color name) ----> #b8e0d7If not a simple way then any sensible. Regards,Bart
We've been working to clean-up our cmdb_hardware_product_model table (eliminating duplicates and getting all the assets pointed to the correct models) when I discovered a large number of assets pointed to models in the cmdb_model table instead. Look...
Can someone share script to get array difference in Scoped Application
I'm new to the ServiceNow space, and I've been assigned this story to work on. However, I'm having a hard time figuring out the scripting aspect of it. I would be glad if I could get some help on this story. I have been able to complete #1 and #2, bu...
Hi,I created new custom table and added two reference fields.In Incident view, these fields are added as dot walk. Then I created onChange client script for the custom table but this didn't work for Incident view. Secondly, I tried to create onChange...
The getItemSummary() is returning following fields{ "short_description": "Pepwave", "kb_article": "", "icon": "", "description": "", "availability": "on_desktop", "mandatory_attachment": false, "request_method": "", "type": "catalog_i...
I would like to be able to build functionality into the change approvals so it can wait for X number of users to approve rather than a percentage of users.Is there a way to access the back end of where the wait for is built ? I KNOW THIS WORKS IN FLO...
Dear Community,I need to integrate a new onboarding process into the existing one.Currently, we use an order guide with five catalog items. However, the new entity will not need to complete or use one of these catalog items.Is it possible to make a c...
Hi Team, We used "GlideDialogWindow" in a UI Page and Client script to fetch values of fields from a dialog box. But we recently started facing issue with all these fields on the dialog box. These fields no more capture any value and store in the tab...
Hi Team, I'm trying to remove "Request Approval" button from change template. When we open any existing template in Standard Change we get an option to modify template once we click that in bottom of the form we can see that "Request Approval" button...
Hi Team , This is not a technical question , but I thought of asking the same to all the experts out there.I have 5 years of experience in Servicenow , and want to transit to gulf countries like Dubai , how can I start things off. Currently I am from...
Hi can anyone help me with the code correction for scenario when:Parent ritm has been cancelled through request table through ui action button named as ' cancel' or the parent ritm approvers has been rejected in sc_req_item tablei want to cancel a c...
Need solution for the incident email notification template priority should be display as like value(1,2,3) instead of display as label(1-Critical, 2-High, 3-Moderate).
