How to update a variable under catalog task from the flow designer

[sath]

Hi,

We have a requirement of creating a user record on sys_user table from the flow and user id from that user record should be populated on one of the variables under catalog task. How do we populate the variable value on catalog task from the flow designer?

[jonsan09]

I haven't used it personally but there is a community made solution on ServiceNow Share made by @garethprice  : https://developer.servicenow.com/connect.do#!/share/contents/8236087_set_catalog_variable_flow_actio... 

[VaishnaviK3009]

Hi @sath !!

Recommended Approach (Best Practice)

Populate the variable on the RITM, not directly on the Catalog Task

Because:

• SCTASK variables are derived from RITM variables

• Updating the RITM variable ensures consistency

Steps in Flow Designer

 

Alternative Approach (Directly update Catalog Task variable)

Use this only if:

• The variable exists only on the Catalog Task

• Or task-specific variables are enabled

Steps

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi
Associate Technical Consultant

[PoonkodiS]

Hi @sath 

I tried your requirement.But,i am not sure  your requirement details are correct or not you provided.It was worked ,but what do you choose on the record in sc_task table

If it is not not your expectation ,can you provide the details more.

Regards,

poonkodi

[Ankur Bawiskar · Accepted solution]

@sath 

there is no direct action that updates the variables in flow designer and also it is not recommended also. But you can achieve it through the following steps - 

1. Look up record on the sc_item_option_mtom table where 'Parent Item' is 'RITM' and 'Dependent Item.Question.Name' is 'variable name' (which variable's value you need to change) 

2. Then look up record -  'sc_item_option' with conditions - 'sys_id' = 'Dependent Item.sys_id' (the first look up record's)  

3. Then Update the last look up record with desire value change - 

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