How to update description field in incident table from specific catalog item's variable ?

[Bishal Sharma]

Hi,

Any idea on how to auto populate description field in incident form from particular catalog item's variable.

I have written a business rule:

When to run: After Insert

Advance: 

(function executeRule(current, previous /*null when async*/ ) {

var gr = new GlideRecord("incident");

gr.addQuery("sys_id=552c48888c033300964f4932b03eb092");

gr.query();

while (gr.next())

{
gr.description = current.variables.short_description;
}

current.update();
})(current, previous);

Thank in advance.

[Palak Gupta]

Hi,

Are you trying to update any specific incident? If yes, then what is "When to Run" condition setup to?

Regards,

Palak

[Bishal Sharma]

Hi Palak,

Yes, I am trying to update a specific record in incident table.

When to Run is set to After Insert

[Ankur Bawiskar]

Hi,

Do you want to set description of the incident which got submitted with the description variable

are you sure the incident got generated as part of some record producer?

if yes then are you giving correct variable name?

no need to query then

you can directly use record producer script

current.description = producer.short_description;

Regards
Ankur

[Bishal Sharma]

Hello,

No, the incident is not generated from catalog item. 

I just need to update the description field in incident form from the value available in short description variable which is present in Task - 1 catalog item.