I have created a scheduled job that runs a script against the CI tables. Is there a way, once I have started the job (by using the Execute Now button) that I can see when the job status? ie running, complete, failed, etcRic
Hi All, I have a requirement that a request will have multiple RITM which are awaiting for a particular manager approval. I have configured notification for the REQ on sc_request table to be triggered to approver, once the approve replies to approval...
Hi I want a user criteria to both match user group and a location that is on the user. But this doesn't work. Do I have to script? I am novice at scripting, How would such a script look?
Hi all,I would like to understand why case management is used in Customer Service Management. What is the senitiment of using case instead of incident?All that can be achieved using case can also be done using incident management as well in my opin...
Hello All, We need to migrate from older version to Orlando and we need to analyze the usage of ITSM Fulfiller users. I need to be able to analyze what users act as actual fulfillers (create and modify records) and what users only view and approve...
Hello, I am able to create a UI Page can anyone please help me how to retrive the Incident Records to the UI PAge ?
Hi Community, We're experiencing an issue with a knowledge article not displaying correctly in the Service Portal. The article was not created by a template so I believe KB0692733 does not apply. The KB article appears to be offset and information...
We have a notification on SC_task table to be sent to "Assignment group" of catalog task when record in inserted and updated. Notification conditions: Assigned to is empty and assignment group changes. This notification is designed to run for all ...
Hi I am getting following error error while calling the Scripted REST API from REST API Explorer, GlideGuid is not allowed in scoped applications please find the code snippet below which is used inside scripted REST API. var data = request.body.data...
Hi All, Requested for is populating empty for the RITM Created for the item. I have the below business rule written on sc_req_item table. Condition: current.request.requested_for != current.variables.requested_for (function executeRule(current, previ...
I want to sync Outlook Calendar with Service Now Team Calendar. Please help me how to approach for this requirement. Any help will be Appreciated.
Only able to view Task SLAs in incident record. Other tabs not showing up. e.g. (Incident Tasks, Affected CIs, Impacted Services/CIs, Problems, Change Requests)
Can you can explain the difference between the two. My understanding is - Works Notes are notes visible to agents only - Additional Commnents (Visible to customer) are visibale to callers with no roles. Where can the custoner see this is it in the P...
Hi Team,"Days/Year ago feature" on date type fields in list view" in Geneva we see a new info label if we hover on teh date field it shows how many days /year ago.In our DEV instance all goes good it shows perfectly ,while in our test instance it s...
We would like to auto assign incidents to assignment groups based on the time of day (and CI of course). A kind of follow the sun approach. Has anybody done this and how did you implement it? I was looking at the "Assignments" module, but there was...
