We are not using discovery but want to begin inputing our Configuration items. We are 90% Vmware and want to enter each of our virtual machines (Windows and Linux virtual servers) into the CMDB. If we add them under the Windows Server class it wants ...
I have parent records with child records. The child records each record unique values of impacted users. When I attempt to use glideAggregate to sum the individual child values into a single field in the parent record, I get no value returned. Any he...
Greetings all, I am looking for advice to create a filter to see new tickets assigned to an assignment group. Example: Assignment group changes from Software to Application support. Users in the application support queue can see which tickets are ne...
Hi,I understand that there is a way to perform updates to multiple incidents, such as changing the state for those incidents to "Closed".The way that I do this is according to Closing Multiple Incidents - ServiceNow Wiki Select the check box beside e...
Hi All,I have a bit of an odd issue going on here.I'm trying to create a new view for a form for creating an incident, to add to a module so the users use that form to create an incident.If i right click at the top of the form and go to Configure - F...
The public holiday schedule is a pain to keep updated as it is. But there must be a smarter dynamic way to do this?I understand there are websites to get this information. But with regions like UAE and Asia public holidays giving random holidays at s...
As we bring more process under ServiceNow, use of ServiceNow tool in our organization is growing. Initially, it replaced Service Desk tool and then moved into Service Catalog management, Problem Management, Knowledge Management, Service Level Managem...
While moving update sets from Helsinki to Geneva instance, we came across an error that table - ua_table_licensing_config, is not present. This was not a custom table created by us, any insights/thoughts?
We are on an unstable production instance with many issues. One of the issues I ran into is changing the approval status of a change request to Approved or Rejected based on individual approvers approving the change.How it should work (our weird brok...
Why do we need Windows Service account with Local Administrator rights on all Windows Servers?
Hi GuysI am having some problems with our workflow. If we approve at each level, the workflow works fine and goes through all the stages. However, if we reject at a approval level, it just stops. It should go to notification and then to end.I have ...
I have been trying to overcome a difficulty we have with our LDAP setup within Service Now.We currently have 4 domains being imported into the system. The current Query Field I have being used is by all 4 domains is sAMAccountName.We have duplicate s...
I have a iframe in the UI Page to bring the Incident list. How can i hide the nav header and breadcrumb in my iframe target list?
Does anybody knows how to change the default favicon (also called "shortcut icon") in Service-Now?
