I am trying to pass Variable Sets to the request from an order guide. I have tried cascade variables, but having no luck there. Is this something that will need to scripted or run as a WF?It is not the Items Variables that I am struggling to pass, it...
Hi All,I realize this is somewhat of a broad question, but we're trying to discern how ServiceNow expects large organizations to handle incidents. The out-of-the-box watchlist allows users to simply view the original caller's task ticket, but not com...
I'm looking for a way to invalidate a user session on our ServiceNow instance to force them to relogin without locking their account. I have not been able to determine a way to do this either in script or via the user or logged in users form.Does any...
Hi All,I have a record producer. I want to navigate/open the record producer page via a UI Action (form button) and prepopulate value on a particular fieldExample: I have a ci record open (cmdb_ci) and i have a button on the form. When i click the bu...
I need to create a report of ALL tasks worked on by my group. There are three people that I need to run the report against (these people are in the assignment group). I want to see ALL tickets worked on by each user at a given time such as "Last Week...
Hi all - Hoping somebody out there has experienced something similar or is able to provide some guidance. SummaryTwo risk assessments have been configured for users to complete during the change process, one during the assess state and the other duri...
I set up a User Criteria that includes users of a particular role. Then I went into a catalog item and in the Available For I added the User Criteria that I created above. Now, everyone can see it. ServiceNow, for the love of all that is holy, ...
Hi Team,I have created a custom UI Page for Create New in Change Module and am able to create new Change request successfully. After submitting the Change through the custom UI Page, the page is redirects to the previous page. Its not redirect to Cha...
When I click on the magnifying glass under incident for configuration item the list comes up, but pulls in everything from software to application. How do I get it to just pull in the parent CIs of computers and servers only?
How does the transform map order works? I have 2 transform maps "Test 1" with order 100 and "Test 2" with order 200 are for a web service "Test Service". In both the Transform maps I have added onBefore script with a log statement 1. "Test 1" transfo...
Hi experts, Custumer asks about changing the structure of the [cmdb_ci] under a new schema, and it implies to change the tables that extends from other, creating in-between new "Abstract" and structures. 1/ It is possible to change the tables inher...
HelloWe have report on Email SLA which we run every month to get the data. Everytime we run it just gives us the data of Achieved and Breached SLA's. I just ran the report this month and i see the report shows me the In progress and completed SLA's i...
Hi can someone please help me with this . I am workign on building service catalog items . I built one and moved that item to test instance and then tested it successfully. i need to send that catalog item's link to requestor to test and approve it...
My team works on both Incident's and Tasks. I am trying to build a report that will show all closed/resolved tasks and incidents today. Ideally it would show when one of my team members marks it as resolved/closed and not the systems reporting of...
Hello allWe are currently thinking of using the time worked field on incidents. I have been playing around and noticed it relates to time cards, I therefore thought hey time cards could be useful for our project managers who are constantly complainin...