RITM work notes should be updated with the all the fields when we make the changes on the catalog fields and it should be in the below format.
"The fieldname is changed from old value to new value"
Please find the below catalog form fields :
when we are trying to update one field Group Manager value from "Chloe Campbell" to 'Karthik C", the RITM work notes should be updated with the below format.
The Group is updated:
Group Name CISO GLBL ACTIVE DIRECTORY INFRASTRUCTURE APPROVAL
The Group Manager is changed from Chloe Campbell to Karthik C.
The Description is changed from old value to old value(even they have not changed Description) like this for all the fields.
Now the RITM work notes is updated with the current value only (updated Group Manager value)
Please see the below existing flow designer configuration.
Please help me how do we can make the changes in flow designer.
Thanks Ankur,
I have created before update BR with your code. It is not working and not triggering this BR, still It is updating RITM through existing Flow designer.
please see the below existing flow
Business rule is not triggered even I have removed the work notes field from the Update Record Action from the flow designer.
