How to update short description and Description in REQ using inbound emails

[Renu9]

Hi All,

I am triggering a catalog item using an inbound email action where in a request gets created. But I see request short description and description fields are empty.

Inbound email is on sc_cart table. I am writing short description and description values in RITM and also in SCTask using the workflow which is on RITM table. Please guide me how to achieve of a short description and description values in REQ record.

var cartId = GlideGuid.generate(null);

    var cart = new Cart(cartId);

    var item = cart.addItem('a9503cff875e059025d00fe60cbb3584'); // Catalog item sys_id 

                 cart.setVariable(item, 'employee_no', email.body.employee_number.toString());

                 cart.setVariable(item, 'employee_name', email.body.employee_name.toString());

                 cart.setVariable(item, 'country', email.body.country.toString());

       var rc = cart.placeOrder();

[jtshone]

Hi, can you show me what you did as I ahve the same issue and not finding any solution in community or docs.....?  Thanks

[Jaspal Singh]

Considering 

var rc = cart.placeOrder();

will give your RITM no. can you try adding below

var ritmis=new GlideRecord('sc_req_item');
ritmis.addQuery('sys_id',rc.sys_id);
ritmis.query();
if(ritmis.next())
{
var reqis=new GlideRecord('sc_request');
reqis.addQuery('sys_id',ritmis.request);
reqis.query();
if(reqis.next())
{
reqis.short_description='ABC text here';
reqis.description='ABC text here';
reqis.update();
}
}