How to update the email body text by using Inbound email action

Rajesh Bandila
Tera Contributor

‎07-01-2024 11:13 PM

Hi,

 

How to receive the email body data into ServiceNow By using Inbound email action? I have an radio button and check box in Email body, when user select the required option I need to update the same on ServiceNow by using Inbound email action.

 

Thank & Regards,

B Rajesh

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2 REPLIES 2

Yashsvi
Kilo Sage

‎07-01-2024 11:18 PM

Hi @Rajesh Bandila,

please check below link:

https://www.servicenow.com/community/developer-forum/inbound-email-action-want-just-email-body-comme...

Thank you, please make helpful if you accept the solution.

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Pratiksha
Mega Sage
Mega Sage

‎07-01-2024 11:23 PM

Hi you can check my article. I have shared a youtube link in the article. 

 

https://www.servicenow.com/community/itsm-articles/how-to-read-body-text-in-inbound-email-flow/ta-p/...

 

https://www.youtube.com/watch?v=wYnwEfcUNnU

 

I hope it helps. 

Launch a #ServiceNow Catalog Item from Email via Flow Designer (LIKE A BOSS)
Launch a #ServiceNow Catalog Item from Email via Flow Designer (LIKE A BOSS)
youtube.com/watch?v=wYnwEfcUNnU
Catalog Items are just a way to define inputs and launch flow. There are many reasons why the catalyst may be email. STEP BY STEP - Create the Catalog Flow as if you assumed form entry. - Create a new Flow Action to parse an email body for name:value pairs (OR download from share) - Create a ...
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