How to update the form after it is submitted and the existing workflow only has to be used
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11-15-2023 09:28 AM
Hi All,
I am having a record producer where it is creating a record in table "x_test".
Once the form is submitted , I want the users to allow for updates to questions after submission, and form still be submitted. It reduces the need to complete a separate form/workflow if an error is made.
Is it possible? if so, how can be achieved?
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11-15-2023 10:02 PM
@Ankur Bawiskar could you please guide
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11-16-2023 03:02 AM
so once user submits record producer a new record will get created.
Are you saying you want to allow update to same record for the same user?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-16-2023 03:05 AM
Yes, once after the record is submitted, if requester thinks some more changes are to be made, then they will open the form and updates the variable questions and save them.
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11-16-2023 03:07 AM
in that case you need to redirect user to the form view of that record in portal and allow them the access to edit fields.
you will have to ensure they satisfy table level write ACL for this when they are being redirected
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader