How to Update the worknotes whenever the field value changes in Form

[Pooja Khatri]

Hello All,

I have a requirement , where I have one variable on my Form as 'Status change' which is a selectbox and it contains multiple option such as cancelled , on hold , waiting for resource etc , whenever User changes the value of the 'Status Change' variable from one field to another the worknotes should get updated.

For eg : Status was changed from <<old value >> to <<new value>>

Can anyone help me how I can configure this functionality in my Form .

[Nikita Tajane]

Hello Pooja ,

do you work on incident form??

[Aman Singh_]

Hi,

Follow the steps:

Open the record for the table and scroll down and click on Activity filter

Scroll down and click on Configure Available  fields.

Then select your required variable and put that in the selected bucket.

Hit Save.

Now whenever that field value will be updated you will see it in the worknotes.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Aman

[Pooja Khatri]

Hi @Aman Singh  -- by implementing this it will become a global change correct but I only want to implement this for a single catalog item , how I can do it for that ...

and the variable 'status change' will only be visible on RITM and not on the Form.

[Ankur Bawiskar · Accepted solution]

@Pooja Khatri 

you can write onChange Catalog Client Script on that variable for your catalog item

1) Applies on Requested Item

2) Script as this

function onChange(control, oldValue, newValue, isLoading) {
	if (isLoading || newValue == '') {
		return;
	}

	var str = 'Status was changed from ' + oldValue + ' to ' + newValue;
	g_form.setValue('work_notes', str);
	g_form.save();

}

Regards
Ankur