How to use multiple Email Accounts for different types of notification? is it possible?
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‎02-09-2022 12:38 AM
Hello Experts,
I need your help on below:
If we can create multiple email accounts?
If Yes: Can I use multiple accounts while sending emails from servicenow?
and how to achieve it?
Case: If I send and Major Approval email I want the label to say something similar in highlighted below, and say for Incident management it will be different. Curretly only one email account is available and works same for all emails sent from system.
Screenshot for email accounts:
- Labels:
-
Change Management
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‎02-09-2022 12:46 AM
The system only allows one SMTP email account to be active at a time and sends all emails through this account. You can however receive emails from multiple POP3 or IMAP accounts.
For reference - Email accounts
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‎02-09-2022 12:48 AM
Hi Laukik,
You can edit the fields 'from' and 'reply to' in each notification for changing that mail address as needed, but only one SNMP configuration it's avaliable. Here's an screenshot of one notification:
You need to change form layout in notification's form and put 'from' and 'reply to' field out in 'what it will contain' section:
If it was helpful, please give positive feedback.
Thanks,
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