How to use multiple Email Accounts for different types of notification? is it possible?

Laukik1
Kilo Contributor

Hello Experts,

I need your help on below:

If we can create multiple email accounts?

If Yes: Can I use multiple accounts while sending emails from servicenow?

and how to achieve it?

Case: If I send and Major Approval email I want the label to say something similar in highlighted below, and say for Incident management it will be different. Curretly only one email account is available and works same for all emails sent from system. 

find_real_file.png

Screenshot for email accounts:

find_real_file.png

2 REPLIES 2

Sai Kumar B
Mega Sage
Mega Sage

@Laukik 

The system only allows one SMTP email account to be active at a time and sends all emails through this account. You can however receive emails from multiple POP3 or IMAP accounts.

For reference - Email accounts

Adrian Ubeda
Mega Sage
Mega Sage

Hi Laukik,

You can edit the fields 'from' and 'reply to' in each notification for changing that mail address as needed, but only one SNMP configuration it's avaliable. Here's an screenshot of one notification:

You need to change form layout in notification's form and put 'from' and 'reply to' field out in 'what it will contain' section:

find_real_file.png

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Thanks,

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