Advanced User criteria

Midilesh · ‎07-05-2023

Hi Team,

I have used below script in Advanced user criteria for restricting KB articles for public users when I tried the same it is also restricting KB's for our End-users(no roles) as well .Please share your thoughts.

Advanced Script :

checkCondition();

function checkCondition() {
var user = new GlideRecord('sys_user');
user.addEncodedQuery('active=true^emailENDSWITHXXX.com');
user.query();
}

Ankur Bawiskar · ‎07-05-2023

@Midilesh

you are not checking anywhere in your script for logged in user?

update as this

answer = checkCondition();

function checkCondition() {
	var user = new GlideRecord('sys_user');
	user.addQuery('sys_id', user_id);
	user.addEncodedQuery('active=true^emailENDSWITHxxxx.com');
	user.query();
	return user.hasNext();
}

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎07-05-2023

@Midilesh

first define who is public user and which is end user

based on that you can modify the script

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Midilesh · ‎07-05-2023

@Ankur Bawiskar Hi end user is a person with no roles but still fits into the above user criteria I am bit confused why it is acting weird for end users.

Ankur Bawiskar · ‎07-05-2023

@Midilesh

share your entire script along with screenshots

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Midilesh · ‎07-05-2023

@Ankur Bawiskar here it is

checkCondition();

function checkCondition() {
var user = new GlideRecord('sys_user');
user.addEncodedQuery('active=true^emailENDSWITHxxxx.com');
user.query();
}