How to write UI action script to bring RITM variables to change request description?

Dakarapu Ramya1 · ‎02-08-2022

Hi all,

We have a requirement whenever user clicks on new change request in related list from RITM for normal , emergency change variables on RITM should get populated in description.

I tried using the script on OOB UI action but no result , Can anyone help with the script:

Ankur Bawiskar · ‎02-09-2022

Hi,

then use display business rule on change_request and same script

it will work

var ritm = new GlideRecord('sc_req_item');
ritm.get(current.getValue('parent'));

var arr = [];
var variables = ritm.variables.getElements(); 
for (var i=0;i<variables.length;i++) { 
	var question = variables[i].getQuestion();
	var label = question.getLabel();
	var value = question.getDisplayValue();
	if(label != '' && value != ''){
		arr.push(label + ":" + value + "");
	}
}
current.description = arr.join('\n');

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Rajat_Choudhary · ‎02-08-2022

Hi Dakarapu,

There is typo error at last line action.setRedirectURL(urs.toString()+"");.

Thanks,

Hope this answers will be helpful.
Please mark the answer as helpful and correct.

Best Regards,
Rajat Choudhary

Dakarapu Ramya1 · ‎02-08-2022

Hi @Rajat_Choudhary

I even tried correcting that typo error , but no result.

Kind Regards,

Ramya.

Rajat_Choudhary · ‎02-08-2022

Hi Ramya,

You want the description of new Change Request ,to get populated with RITM fields .

Is my understanding correct?

Hope this answers will be helpful.
Please mark the answer as helpful and correct.

Best Regards,
Rajat Choudhary

Dakarapu Ramya1 · ‎02-08-2022

Hi

Yes .It should be done only for normal and emergency.

Now it is taking directly for normal change.