HTML in an incident description field?
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‎05-15-2015 02:27 AM
Hi Guys!
I am in a middle of large Service now implementation in my company.
As you all know Service now allows to enable html in an incident description field.
I am interested in your experience with such solution.
some people are warning me about this. Well, I can imagine that it will have an influence on integration with other tools (I can live with it), reporting -we'll have to ensure that tags are not presented when displaying the report.
Do you have some other experience - positive, negative?
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‎05-17-2015 02:38 AM
The description field is going away. In the current version of ServiceNow, it isn't on the form. In the upcoming ServiceNow Geneva, working on tasks is more like a chat, "Presence", and the description field gets in the way of the functionality. Also in ServiceNow Geneva, the Additional info and Work notes fields are 1 field, you click a button to make it a either a comment or work note. Whether you can add HTML to that field, I don't know yet.
Since it isn't really utilized in future versions of ServiceNow, maybe you could switch it to HTML. I am hesitant to do so because of the reasons you mentioned though. Not sure if I am helping here or making it worse.
