@jobin1 do you mean, save the text with html tags as shown below? then it is straight forward
var incident = new GlideRecord("incident");
//example
if(incident.get("558c70694737e2508aca35ca116d436e")){
incident.work_notes = "<p>This line will be preserved.\nAnd this is the next line.<p>";
incident.update()
}
Or do you want render html in worknotes like below?
var incident = new GlideRecord("incident");
if(incident.get("558c70694737e2508aca35ca116d436e")){
var myHtmlContent = "The **Work Note** has been updated with formatted text.<br/>";
myHtmlContent += "<ul><li><span style='color: blue;'>Important Detail 1</span></li>";
myHtmlContent += "<li><span style='font-weight: bold;'>Detail 2</span></li></ul>";
myHtmlContent += "Click <a href='https://yourinstance.service-now.com/nav_to.do?uri=incident.do?sys_id=" + incident.sys_id + "'>here</a> to view the record.";
// Set the work_notes field
incident.work_notes = "[code]"+myHtmlContent+"[/code]";
incident.update()
}
If this helped to answer your query, please mark it helpful & accept the solution.
Thanks!
Krishnamohan
