I am looking for a way to verify at least 1 file is attached to the RITM form , I dont need to care about what type of files or their names, attachment validation is after submission of the catalog item.

[Ram141]

Hello all,

1. I am looking for a way to verify at least 1 file is attached to the RITM form , I dont need to care about what type of files or their names, attachment validation is after submission of the catalog item.

2. If attachment if not attached RITM state should populate as pending Info

3. Mail notification should be sent to user to attach the attestation before 15 days or else request should be cancelled. 

4. If user doesn't attach the attachment request should go to cancelled state.

Thanks,

[Service_RNow]

Hi, 

Please try to below code :-

Catalog Client Script
Name: Require CSV Attachment
UI Type: All
Type: onSubmit
Applies on Catalog Item view: True
Script: See below:

/*======== EXAMPLE CLIENT SCRIPT: REQUIRE CSV ATTACHMENT ON SUBMIT ========*/
function onSubmit() {
    if (document && gel) { //If we're in the CMS view
        var cat_id = gel('sysparm_item_guid').value; //Not idea, but there's no better way at present.
        var gr = new GlideRecord("sys_attachment");
        gr.addQuery("table_name", "sc_cart_item"); //unnecessary, but improves query efficiency
        gr.addQuery("table_sys_id", cat_id);
        gr.addQuery('file_name', 'ENDSWITH', '.csv'); //Optional: require a specific attachment type.
        gr.query(); //synchronous for non-service portal CMS.
        if (!gr.hasNext()) {
            g_form.addErrorMessage("You must attach a file to submit.");
            return false;
        }
    } else if (sp_form.getAttachments) { //If we're in a service portal page, and we can find the sp_form object with the getAttachments()
        // method, which should be included via a JS Include on the service portal we're rendering this in
        var i; //iterator for the below for-loop
        var hasCorrectAttachments = false; //initialized to false, but will be set to true if the loop identifies a valid attachment
        var scAttachments = sp_form.getAttachments(); //This function MUST be exposed via a non-global UI Script included in a JS Include
        //constants for required attachment type and quantity.
        var REQUIREDATTACHMENTCOUNT = 1; //optional: the number of required attachments
        var REQUIREDATTACHMENTTYPE = 'csv'; //optional: the required attachment file extension (no 'dot') attached to the service portal's
        // theme, for this to work in service portal.
        if (scAttachments.length >= REQUIREDATTACHMENTCOUNT) { //If we have at least a sufficient number of attachments
            for (i = 0; i < scAttachments.length; i++) { //Iterate over each returned attachment
                if (scAttachments[i].file_extension.toLowerCase() === REQUIREDATTACHMENTTYPE.toLowerCase()) { //Make sure at least one attachment has the required file-type
                    hasCorrectAttachments = true; //If we have a correct file-type attachment, prevent the error
                    break; //and break out of the loop for efficiency
                }
            }
        }
        
        if (!hasCorrectAttachments) { //If there are not enough attachments, or if there is no attachment of the required type
            g_form.addErrorMessage('Please attach at least ' + REQUIREDATTACHMENTCOUNT + ' ' + REQUIREDATTACHMENTTYPE + ' attachment(s)');
            return false;
        }
    } else {
        console.error(
            'Unable to find either gel, document, or getSCAttachments method. \n' +
            'If you are viewing this in the Service Portal, be sure to add the ClientCatalogUtils UI Script JS Include to the Service Portal\'s theme.' +
            'If you are in the CMS, then an error has occurred and will require troubleshooting.'
        );
        return false;
    }
}

https://snprotips.com/blog/2017/11/5/a-better-way-to-check-for-attachments-including-service-portal

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

Thanks

[Ram141]

Hello Rams,

I believe the above code you mentioned works at the time of submission not after submission.

Thanks,

[Keerti2]

here i got code for sp_form  from snpro tips , but still its giving  "ReferenceError: sp_form is not defined" error