Hi experts, what is this release version field (kb_version) on Knowledge base table and what is the functionality of this. Also, there is an OOTB client script which mentions this field. Could you please explain this client script to me
Want a Related List tab in Incident table to store all related incident records (Not Parent/child relation but a Many-TO-Many Relationship) where we can edit the tab to add/remove relationship.
I am displaying total of multiple values in one currency field. But when sum is 8 digits it's showing something like 6.072 When the actual total of values is 60,701,831Attaching a screenshot for referenceCould someone please explain this behavior? Do...
hi all, how are you using the orphan ci rule in servicenow for CMDB health and what are the definitions that you have used for different classes? what is the remediation action taken if a CI is determined as an orphan?
Hello, can you help me.I want to hide embedded list on the form about 運用作業日付s embedded list, when run the type of change to monthly . I want to client script for implementation it ?
Hello,We are in the process of implementing Major Incident Management and have a question about the Post Incident Review Report. Are the reports stored in one location or table in ServiceNow or do you have to look at each individual major incident t...
Hi Team, Can you please help.When i enter a keyword to search on our seach bar in the portal homepage, search results show duplicate results of the same catalog item. Mostly the same catalog item is shown twice or in some cases even thrice. See attac...
I have a new LDAP setup and the managers have never correctly loaded in. One of our folks noticed that the incoming 'manager' field was being truncated...so he increased the default char size of the ldap_import table manager field to 160. Manager i...
Hello guysI want to get all custom configurations linked to the ITMS product, like for the incident table or problems and other. I can retrieve from a table give for example the incident script client but I can't find a way to retrieve at the same ti...
Hi All, Requirement : A notification needs to be triggered when ever a automation case gets created, this table is a custom table which extends the task table and it should be below format.Dear Requestor,Your Case has been opened: <Automation number>...
I have added a user who does not have itil role to the watch list of an incident. But, that user is not seeing that incident. Its not visible to him. Here is what I am reading in servicenow documents. "Users who do not have the itil role can view inc...
Hi How to share the end point to third party application to create a ticket in our instance as of now I have share using oob rest API explorer and header as POSThttps://xxxxxxxxxx.com/api/now/table/sn_customerservice_case is this fine or any standar...
Hi All,I have created a scoped app called Automation and created a table called Automation Cases. For the scoped app, I have created a new portal as well, In the header I'm using the OOB My requests Menu Item like below.Currently, it shows the incide...
Hi All,I want to fetch the current record which is newly created means Abc but in logs i am getting Xyz. Kindly help me. Script in email script :var compname = new GlideAggregate('u_teststar');compname.addEncodedQuery('sys_created_onONToday@javascrip...
I have a requirement to generate an Email Notification via an event queue. in my case the incident contains two attachments but I need to pass only one attachment to the gs.eventqueue method. Can someone tell me if there is a way to achieve this? the...
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