When a user goes to the service catalog in portal, they initially see Popular Items. How can this be changed so that the Can We Help You? category catalog items are displayed by default? Please see this @Ankur Bawiskar
I've been working on a catalog item for file share access. I have UI policy actions that only show the correct options based on what drive they select. I created two select boxes: 1. What drive do they need access to? (two options - Y or Z) ...
Has anyone successfully deployed the On-Call: Assign and Notify workflow to send SMS Text to an incident assignee via Twilo Direct? I verified that I can auto-assign and send a text message via trigger rules and addition of the Notify/Send SMS action...
Hi, is it possible to disable activity stream button on lists ? Button is on attached picture.
how can we add annotations to variable type checkbox
Hi. I need to grab the sys id of the submitted Attachment variable so that I can push the same image ( submitted by the user) to sc_cat item table. I am not getting the sys_id of the attachment variable. It is coming blank when I am using getValue...
Hi Team, We have two groups dealing with same tasks so need to merge them, How can I merge them into one group. Thanks
Hi, we are facing issues with case records not auto closing as per the flow after seven days ,state resolved and auto close set to true,upon further sleuthing found an OOB BR "mark for auto close" does not set the autoclose flag since needs_attention...
Hi All, I have a question how to put the limit on any integer field. Like in a field we only put the integer value but I also want to specify that field like user can only enter min 5 digit or max 7 digit numeric value. I have already written the On-...
As a problem manager, Ability to re-analyse(re-open) a closed Problem record whereas once problem record has been re-analysed, re-analyse UI action should not visible.
When I am adding a link in worknotes or comments in agent workspace , it is not coming as link rather a simple text , i want to enable it as link when i put any link there. Note - I DO NOT WANT TO MAKE THIS PROPERTY - glide.ui.journal.use_html AS T...
Hi All, Could someone help me understand parent child relationship for incidents. From what I see in ServiceNow docs The parent and the child incidents are synchronized such that the state of a child incident changes depending on the state of the pa...
I am currently trying to create a child ticket with all the information from the parent in it.Using the new button on the related list 'Facilities Request->Parent';the following client script is triggered: function onLoad() { if(g_form.isNewRe...
I want to send an email notification to "Assigned To" or "Assignment Group" when priority has changed. For example:Send notification when priority change from (1 - Critical, 2 - High, 3 - Moderate, 4 - Low) to (1 - Critical, 2 - High, 3 - Moderate, 4...
Unable to create a variable in rich text format, Receives error message that states invalid insert and 'variable names can only contain alphabets, numbers '_' characters. They must begin with an alphabet'