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Resolved! g_form.nameMap is not working in catalog client script

I am getting issue while loading a service stated as "There is a JavaScript error in your browser console". When I checked console window it is showing issue:" Error while running Client Script "UI handler": TypeError: nameMap is undefined". Below is...

Naina3 by Kilo Contributor
  • 1588 Views
  • 2 replies
  • 1 helpfuls

Search by User ID in the Global Search

Hi All,We have a requirement, where we need to enable search by the User Id in the Global Search, i.e, suppose my user_id is ABC and instead of my name I type ABC in the Global Search, then it should display all the Incidents, Change, Problem, etc wh...

Angshuman3 by Mega Guru
  • 4270 Views
  • 5 replies
  • 0 helpfuls

Transform Map Script to Convert Currency

I am currently working on creating a transform map that will process advanced shipping notices for software licenses being purchased.  The vendor emails a spreadsheet with the information in the local currency based on where it was purchased.  The co...

SLA 'In progress' despite incident being Resolved?

Hi all, I am facing an issue in which for certain incidents, when they are resolved, the response SLA completes, BUT the Resolution SLA does not complete, i.e. is still on 'In progress' stage. On checking the Resolution SLA timeline of the incident, ...

Supratik1 by Giga Contributor
  • 1583 Views
  • 1 replies
  • 0 helpfuls

Resolved! Urgent - Task Time Worked for RITM

Hi Team, There is a field "Time Worked" I have added to RITM form, however it is not capturing the value when I generate the report for task_time_worked table. However catalog tasks and incident captures it and display the value when pulled through r...

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Resolved! How to put multiple starting search directories in LDAP integration

Hi All, We have a requirement where we want to import User and Contacts data in Servicenow through LDAP and we have received multiple starting search directories for the same. for eg Contacts= OU=Fulfillment,OU=OtherAccounts,DC=mycompany,DC=example U...

Madhura5 by Tera Contributor
  • 1628 Views
  • 1 replies
  • 1 helpfuls

To check user belongs to a group

Script to check if the logged in user belongs to any one of the groups?( Not a specific group, any one of the group)

heisen by Kilo Contributor
  • 9875 Views
  • 5 replies
  • 4 helpfuls

Resolved! Asset consumable item set up

We are working on getting our stockrooms set up and I have a couple of questions. I am hoping someone can provide some guidance on set up or best practice. 1) If I set up hardware as a consumable it seems we cannot retire or dispose of these items. T...

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trishlipe by Giga Expert
  • 3811 Views
  • 4 replies
  • 2 helpfuls

Resolved! Group By Automatically in List View

Hello,  I have a similar question as asked here https://community.servicenow.com/community?id=community_question&sys_id=b9b54321db1cdbc01dcaf3231f961998 Basically, when clicking into a module that is a 'List of Records', is there a way to have the li...

dsabharwal by Kilo Contributor
  • 5020 Views
  • 9 replies
  • 7 helpfuls