What is the sequencing of publishing a Knowledge Article?
What is the sequencing of publishing a Knowledge Article?
Forum Posts
What is ran on the client side and what is ran on the server side?
What is ran on the client side and what is ran on the server side?
Difference between glide system and glide record. ?
Difference between glide system and glide record.?
What are the SLA stages, states
Hi, What are the SLA Stages, States
Resolved! How to insert and update the records of user table using import set?
Hi, I need to update the sys_user table. There is a custom field on the sys_user table called "Person ID". I need to update the User IDs based on Person ID and vice-versa. Here are the steps I followed: 1) Loaded Data in xlsx. (source of data is a fi...
Resolved! How can i use current.comments.getJournalEntry(-1) but get formatted output like when using the normal variable?
We want to add a full activity list at the bottom of an email notification. I created an email script that simply has template.print(current.comments.getJournalEntry(-1)); to get all of them. However it outputs it as a block of text without any lin...
Discovery of Blade Servers
Hi Experts,i am new to servicenow discovery, it would be grate if you can suggest me on below case.i have physical Blade Server for discovery, is it possible to discover below stuff? from where i can get this devices specific information for discover...
Resolved! How to get Toggle button which hides/displays the variables when clicked on it.
Hi, How to get the toggle button which displays/hides the variables on the catalog item when clicked on it? I want to have a something similar to this on my catalog item form. Thanks in advance.
Using a UI Action to create a Change Request from Standard Change Templates
I have a standard change template specifically for adding/removing storage space on a server. I want to create a UI action that would create a standard change using that specific template. Right now, the way the UI action I have created is setup, i...
Resolved! How to restrict Edit button in the related list based on role and state field?
Hello, I want to restrict the edit button in the related list of incident available on the Problem form. For user with “problem_requester” role the edit button should only appear when the state is “New”. For the rest of the users with role like Prob...
Help with Business Services Examples
Hi, what examples can you provide on business services that you provide? I am trying to get ideas that will fit our IT department in healthcare especially when used in Change Management and such. I don't know what to call things that server, network,...
Resolved! Hiding Incident Fields Based on Roles or Assignment Groups
We are currently on Kingston. We've had a request by management to restrict the view on Incidents assigned to a specific assignment group. If the Incident is assigned to our Security Group, we want all history, work notes and additional comments fie...
Resolved! Search Table name based on field name
I have list of fields. I have to find the tables in which fields are present. There are lot of tables and all fields are not in same table. So can I search tables based on field name. It is very difficult to go through each table and type column nam...
Set Assignment Group based on Configuration Item
Below is the script I've adapted to allow Service Now to autofill the assignment_group field when a user types in a config item. It reads the support_group field in the cmdb_ci table. It needs to work in the following ways:1. Only when the assignment...
Resolved! Prevent closure of RITM is catalog task is open and close if cancelled by customer
We have just started to use catalog task on some request items. The problem we are having, is that the workflow changes the state as the process progresses which works fine. But if a task is open and someone selects the Close Request Item UI Action (...
