I am closing the change workflow based on number of reschedules (20 times) made. I am successful in doing it through a before business rule which increases the reschedule count.And checking the value in the change workflow and closing the change acco...
I have a report that runs on the Incident table and includes fields that are dot-walked from the Problem table.It all works fine until I Publish the report. When I share the URL with one of my clients, they can see all the data, but not any of the ...
Hi All,I have a requirement where I need to show the Related list on Incident form to create an 'Alert'. As per the requirement I want to show the Related list for Alert when user create an incident by click on 'New' button in Incident List view.I ha...
So I see this question come up a lot: "How do I change the filter on a list collector in the catalog?"Well, Mark Stanger had a great right-up over on his sncguru site on how to do this pre-service portal. The old way of doing things just won't work f...
We are planning to implement a solution to handle communication (SMS and voice) during major incidents I am looking Xmatters and Twilio as options, has anyone worked on similar solutions before,What is best between Xmatters and Twilio in terms of cos...
From what i understand cloning uses the last valid backup as a source, how do i find out when that happened to be sure my clone request will use the latest version of my instance?
I was wondering if anyone has had any luck in populating a user's department from the user table and also allow for that department to be updated if the Requested For field is changed to another user if submitting on behalf of another employee?I have...
I am needing to delete a couple of attachments on one of our incidents. When I go to Manage Attachments, the option to delete these is no longer available. I assume it is because the incident is closed. Is there a way to delete these?
Whenever we are viewing a Knowledge Article, the View Count field adds up one more count and it is creating a record in kb_use table.I would like to know, how the View Count is added and How it is creating a record in kb_use.Is there any business rul...
I have created a new Asset Class named Vehicle, and several new Model Categories associated to it, e.g. Compact, Sedan, etc. I am struggling to figure out how to create new Models (Ford Fiesta, Honda Civic, etc.) associated to it. Thanks!
I have seen in previous discussion threads where people have configured a business rule to auto-populate an e-mail address or end user to the watch list. I need to do the same, but I need to populate the work notes. I have seen discussions where via ...
Hi everyone,I have one catalog client script that works perfectly:function onChange(control, oldValue, newValue, isLoading) {var caller= g_form.getReference('Employee');var gr = new GlideRecord('cmn_department');gr.get(caller.department);g_form.setVa...
Hi Team,I have created a table "Expenses type" and added the data in it like travel. medical etc..,Now, i need the data from this table to other field which i am using in other place, i am using in order guide.I have taken a field and added reference...
Hi All,I am writing UI action on Incident table for 'List Choice'. I am using GlideModal in UI Action to populate a window based on some condition. Below is the code I am using, var dialog = new GlideModal('add_selected_metadata_link_dialog'); ...
We upgraded our instance to Jakarta and UI16 from Helsinki and UI15 over the weekend. This morning we have some itil users unable to see the work notes field on some forms. Some people can see the field on incidents but not tasks, some can not see on...
