I have created a link "click here to reopen the incident" on Email script but it should be button not link on email. can any one help me.

[SP22]

I have created a link "click here to reopen the incident" on Email script but it should be button not link on email. can any one help me where i am missing the point in below script.

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var url = '<a href="mailto:' + gs.getProperty('glide.email.reopen.incident') + '?subject=Re: Please reopen' + current.number + '&amp;body=You can type a message before this text. Please do not edit the Subject or remove the following text: , or the record will not reopen%0D%0A' + email.watermark + '">' + 'click here to reopen the incident' + '</a>';
    template.print(url);


})(current, template, email, email_action, event);

Thanks

SP

[shloke04]

In case you want to customize the styling of this button, or any other cosmetic changes then you can copy the OOB Notification email script and create a new one and make changes on your new custom Notification email script.

For reference attaching the link for Notification script as well:

https://instance.service-now.com/nav_to.do?uri=sys_script_email.do?sys_id=f25bc270d711120035ae23c7ce610323

Replace "instance' with your instance name.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[shloke04]

Hi,

Did you try the solution which I have proposed. Feature is available OOB, so why do you want to customize by adding a new code?

Regards,

Shloke

[SP22]

when i click on that button it should redirect to outlook email not to incident form.

Thanks for your response.

[shloke04]

okay. Not an issue. Please refer the below blog which contains exactly what you are looking for:

https://community.servicenow.com/community?id=community_article&sys_id=b9023a9ddbc4e4d43daa1ea6689619af

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke