Resolved! Only want Edit option and hide remaining all buttons in pre-populated Multi Row Variable set
Hi, I only want the user to have edit option in pre-populated MRVS in catalog item. Please suggest ways to do it using client script. Thank you
Forum Posts
Resolved! Change Request state does not move from Authorize to Scheduled automatically
I have created a workflow for Change Request where the Change Request state should move from Authorized to Scheduled state automatically after CAB approval. The workflow shows the activity is completed but in the Change Request form, the state still ...
Resolved! Popular Items to be displayed based on selection
Hi All, I have this req: "I would like to be able to determine what catalog items are shown under popular items to ensure that users can easily find what they need." I have done below on "SC Category Page" widget by creating its clone. 1) Below HTML ...
Resolved! Create New change is not Working and Showing Blank White Page
Hi All, Hope you're doing well.I have been recently facing an issue with Create New Change which leads to a Blank White page.Going into All and then clicking on the New on the header works fine. This is only observed with Change Module. The URL it ha...
Found a local update that is newer than this one
Hi everyone, I have moved an update set from dev to test, while performing preview it shows an error states "Found a local update that is newer than this one" and i have found out the other update set which conflicts mine when i compared current vers...
Resolved! Validate single line text variable on catalog item
Hi Team, I have single line text variable on the form. User have to enter only numbers starting with 00 always, if they enter alphanumeric values or alphabets then we should not allow user to submit request. Fox Example, if they enter 00asdf34 on the...
Resolved! How to close parent ticket only after all child ticket are closed state using flow designer
Hi All, I am using flow designer to achieve this. I have incident record i want to close parent incident record only after closing all child incident records. Here i followed this steps 1) i am triggering the flow designer when the incident state i...
Incident Close Notes and Code - where are they?
Hi All,I've been banging my head against the wall for the last few hours trying to figure this out.I've got a form for Incidents with a script (i think it's a default one) which shows the closure information fields hen the incident state is set to "c...
Resolved! Email Notification getting Triggered Twice
Hello All I have one Catalog Item. once all the approvals and Task getting finished, we use to send an email notification. The same email notification is getting triggered twice. we have email scripts, notification, event used for this process. Any H...
Resolved! How to Clear the Field Value using UI Action??
Hi All, We have button(Reschedule Change) -- When we click on " Reschedule change" button -- There is a Mandatory field to fill " Reschedule a reasons (dropdown field with the choices) ". Requirement : If a change is rescheduled multiple times, Is ...
Resolved! Calculate Duration field(in days, hours, minutes,seconds)
Hi All, I have requirement where I have to calculate duration field (in days, hours, minutes,seconds)based on schedule(9-5, everyday). My script is not working and is given below : durationUpdate(); function durationUpdate(){ var task = new GlideRec...
Resolved! if an approval user is inactive approver should be his manager instead of inactive users
if an approval user is inactive approvals should have to trigger for his manager instead of inactive user how to achieve this functionality. i want to achieve this functionality for global applications .
Resolved! how to pass value from one activity to other activity in flow designer
Hi All, we are trying to integrate AD using AD spoke in integration hub. we have a requirement to generate random password and send it to user. here we are using flow designer. how can we send an email with password, which is generated in one of the...
Resolved! Need to add default subject to Quick message on change record
Hi Team, Is it possible to add default subject line to Quick message email template? on change request record. I have seen there is no option to add/modify email subject to quick messages. Can you please guide me how can i achive this? Thanks, Kh...
What SLAs are you using for Incident Management?
Out of the box, ServiceNow comes with the following predefined SLAs.Priority 1 - Critical = 8 hour resolutionPriority 2 - High = 24 work hour resolutionPriority 3 - Moderate = 3 business days resolutionPriority 4 - Low = 5 business days resolutionI'm...
