I have created Record producer but i am not able to see the same into Service portal

kranthi2 · ‎11-26-2023

Hi,

I have created Record producer but i am not able to see the same into Service portal.

I have checked all the portal settings and all please help me out the troubleshooting steps for the same.

Thanks,

Sandeep Rajput · ‎11-27-2023

@kranthi2 If you are on the old service portal, please make that your Record Producer is active and it has a catalog and category assigned to it.

If you are using EC Pro, make sure that your record producer has correct Topic assigned to it.

kranthi2 · ‎11-27-2023

Catalog i have mentioned as Service catalog but i did not assigned to any Category.

Because some of the items does not have any category even though they are displaying or available in the SP.

Please suggest.

Thanks,