I have to allow more than one email address those can send emails to ServiceNow instance.

[niveditakumari]

Hi, 

I have to allow more than one email address those can send emails to ServiceNow instance. 

I'm working on inbound action and I want to allow multiple domains hat can send emails to my ServiceNow instance and I want to create multiple email account for my ServiceNow instance. 

Can anyone please tell me how we can achieve. 

Regards, 

Nivedita

[niveditakumari]

It is not working and I'm sending with emails address which I have put in exceptions. 

It is showing

Email set to ignored because of disallowed from address, email_address_filter_reason = Not an allowed domain 

Can you please check it. 

Regards, 

Nivedita

[kunal20]

it will show those mails in system but it will not process it , so its working fine.

[niveditakumari]

I have added email address in domains and exceptions. 

It is ignoring both emails. 

Can you please tell me how it should work. 

Regards, 

Nivedita

[niveditakumari]

Hi @kunal , 

I have created new post. 

Please check it and correct it. 

I have to email address to send emails to ServiceNow instance. - IT Service Management - Question - ... 

Regards, 

Nivedita

[niveditakumari · Accepted solution]

Hi All, 

We can achieve it by using email address filter. 

1. Create Email Address filter and add that domain name in domains field that you want to allow

and add domain name in exceptions which you don't want to allow. 

2. Create System Address filter and add this Email Address filter in that. 

3. Open POP3 Email Account and add System Address filter in that. 

Please see screenshot to achieve it : 

 

Hope this helps to everyone. 

Regards, 

Nivedita