I've started customizing new data source imports for our SCCM integration, such as querying v_GS_PHYSICAL_MEMORY to create the Memory Modules in ServiceNow. However, we I added it to the OOB Scheduled Data Import, it keeps getting skipped over. There...
How can I show some extended table fields in the "Available" side of the slush bucket in Personalize List? I can Configure > List Layout and add them and they then show up for users in Personalize List on the "Selected" side of the slush bucket. If t...
Hi all, In my catalog form I am writing onLoad() client script. When requested for is empty all other fields are hidden but the form shows spaces for those fields. Can anyone please help me how to remove these,
Hello, We have 3 Errors that are displayed uninterruptedly in our dev platform, we don't know what the root problem is..Those are the errors:Table name cannot be null: java.lang.IllegalStateException: Table name cannot be null: com.glide.db.TableDes...
We are just configuring Service Now and going live in the next month, I am being told that Parent/Child feature in Incident Management is ONLY to be used if we are not implementing Problem Management. I am being advised that because I am implementing...
var gr = new GlideAggregate('sn_hr_core_task');gr.addEncodedQuery("active=true^parent=" + current.parent); gr.addAggregate('COUNT');
Hello, Is there a way to suppress email notifications for the person updating a record? For example, if I am on the Watch List for a Incident and I post a Work Note, I know I just made an update, is there a way to suppress the email notification only...
Hello,Is it possible to call a Mail Script out of another Mail Script?Let's say I want to execute a Mail Script based on the calculation of another Mail script and I want it to be executed only at specific conditions. I am not able to do this decisio...
Hey guys! I am working on a workflow and getting close to be completed. I have a catalog item with about 8 variables. I need to send a notification based on response to one of the variables. If variables.type_of_request = CIP then send notificati...
I am working on the Kingston version. While for building a Catalog Item under a UI policy, Can I apply action on two or more Label variables? I have tried however 1 label variable is being displayed outside of the UI policy criteria. Means, its getti...
Hi All, I have created one custom table but i forgot to capture field labels of all fields in the update set could any one please suggest how to capture "field labels" for existing table. @ And also is it possible to take field labels,dictionaries,...
I would like to add several timezones to be used in SLA Definitions. Where do I add these and how do I define the offset (e.g. GMT+2)? Here is the list I want to create:1) America/Sao_Paulo2) Europe/Prague3) Australia/Sydney4) Europe/Bucharest5) Amer...
I am creating several SLA/OLAs. My instance TimeZone is set to GMT. I have a global servicedesk scenario where users can be in any given Timezone. However, the support teams are only measured against SLAs for where they operate. So for example, if t...
Hi Community, on a story form i have a defect field what i need is when ever a defect is added to story it should appear on story related list . any idea how to achieve this. Thanks.
Hi All, I want to hide the inactive users before it moves to the approval section. for example if the user is inactive in snow,we want to hide the user in the change request approval section and service request approval section. How can i acheive th...
