I'm needing to create new incident impacts, urgency's and priorities. I'm created the new impact and urgency. When I went to the priority lookup rules to create the new ones, they had already been created overtop of the current ones. I'm needing to k...
Hello. I am working with the on-call plugin and I created a schedule with one of my custom groups. The top schedule is showing up BUT the roster schedules (the assigned tos) are not showing up on the calendar. If I switched the group to one of the OO...
In a Work Flow, I need to wait till one specific value is set for a field of a reference field of the table where I am writing a WF. I tried to dot walk, Its not working. Even script is not Working. What is the best solution?
Hello ,How to auto populate assignment group dynamically in incident based on user profile?I will have hundred of locations and for each location I will have several user groups.My requirement is for example:I have a user that has location (e.g. Wa...
I have a transform Map to Insert CI's to the target CMDB table. In which I have two field maps one is "Manufacturer" and ther other one is "Vendor". Both of these fields are reference fields to Core Company table.I have allowed the Choice create opti...
Hi,We want to use the new CMDB Health dashboards for managing our CMDB. However within our company we do not delete CI's but give them a status of "Removed". Of course these CI's become stale over time or don't have the appropriate relations. So my q...
Hello All.I've been asked to:1. Create a table that will show a list of records imported. It will have a unique ID# (7 digits), First Name, Last Name, Email, DOB, Zip code. I've created the table (after a few tries - very new to this) and was able to...
I'm working on an approval workflow where the approval group needs to be determined from the Assignment Group. I've built a table to match assignment groups to approvers where the assignment group is a reference to sys_user_group.The script to get ...
I'm hoping this is something minute that I'm missing. itil role users are unable to write the "Change Template Values" field when they are creating a Standard Change Proposal. Apart for ACLs and UI policies, is there anything else I should be checkin...
Hi All,Is there a way to identify who has impersonated as me in the instance and made the changes in SLA?I am having Admin and elevated roles as well .I have not made any changes in SLA definition in last 10 days but there was a updates done for that...
Dear all,How can I change the workflow condition?I opened the workflow version and I found it disabled (see screenshot below).And when I open the same workflow on the workflow editor, I couldn't find the condition in the "Begin" activity while it is ...
Hi,I am new to service-now and facing some issues.I have two date field variables in my catalog item and i need to do some validations. I tried but not able to achieve this.My requirement is -a) Start date should be less than the end date and start d...
How to Import data into service now tables without using transform map?and what are these classes do GlideExcelParcel and GlideTextParcel?
Hi all,I've scripted to reference fields in various Business Rules and Client Scripts (using sys_ID's) and am now trying to do this in a Background Script, but have been unsuccessful so far - though I've done this with Choice and String fields in the...
Good day all,I have loaded data into tables previously and had no issues via right clicking on a list, selecting import and either using a ServiceNow generated excel sheet or not - no problem.Have tried to do what i though was a very simple data load...
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