I have to allow more than one email address those can send emails to ServiceNow instance.

niveditakumari · ‎09-01-2022

Hi,

I'm working on inbound action and I want to allow multiple domains hat can send emails to my ServiceNow instance and I want to create multiple email account for my ServiceNow instance.

Can anyone please tell me how we can achieve.

Regards,

Nivedita

niveditakumari · ‎09-06-2022

Hi All,

We can achieve it by using email address filter.

1. Create Email Address filter and add that domain name in domains field that you want to allow

and add domain name in exceptions which you don't want to allow.

2. Create System Address filter and add this Email Address filter in that.

3. Open POP3 Email Account and add System Address filter in that.

Please see screenshot to achieve it :

Hope this helps to everyone.

Regards,

Nivedita

View solution in original post

niveditakumari · ‎09-02-2022

I'm using sys property to accept domains and email address filter to ignore domains and when I'm sending emails it is ignoring for domains.

At a time we can only use one system address filter. How I can accept or ignore emails with one system email address?

Can you please suggest here.

Regards,

Nivedita

niveditakumari · ‎09-02-2022

I'm using sys property to accept domains and email address filter to ignore domains and when I'm sending emails it is ignoring for domains.

I don't know why.

Can you please suggest here.

Regards,

Nivedita

kunal20 · ‎09-02-2022

yes in the Ignore sender filter you will see exceptions field , you can add your emails here which you want to receive in the system.

niveditakumari · ‎09-02-2022

You are saying in email address filter I need to do this

domains : here I can add emails which I want to ignore it.

exceptions : here I can add emails which I want to accept in system right.

Please confirm it.

Regards,

Nivedita

kunal20 · ‎09-02-2022

yes correct, I hope this helps you.

Kindly mark this as helpful.