Licenses assigned to inactive users
Hi, if a ITIL licenses is assigned to a user. and later if that user is made inactive. does servicenow counts the ITIL license for the inactive users as utilized or it is nullified.
Forum Posts
Workflow Not Getting Attached RITM For Any Catalog Item
Hi All, I have an issue where my workflow is not getting attached to my RITM. On further investigation, I could find out that this is not happening for just one catalog item but for every catalog item. I also went ahead and checked my Request. There ...
Display Submit instead of Order Now on Catalog Item on Servicenow Madrid Instance.
Hi All, I am trying to hide order now button and display submit button on my personal instance madrid version. I found the product documentation about request method on Madrid Version. tried to change request method to submit but still i could ...
Record Producer and Orderguide
What is the exact difference between Record Producer and Orderguide? explain briefly Thank you
Resolved! Display help text conditionally in service portal
Hi, I need to expand (alternatively display) the help text on variable A, when variable A has value X, and preferably also revert back when not true. I found this article: https://community.servicenow.com/community?id=community_question&sys_id=7a24c3...
Resolved! Incident should be Cancelled when converted to Requests with Closure code "Service Request Created".
Good day everyone, In the context menu of the incident form there is a option called create request which redirects the user to service catalog. whenever an request is created form an incident we want the state of that incident as "Cancelled" and clo...
How to create a form in service portal to create a ticket in my custom table
Hi All,I am having a custom table, how to create a form for that table in service portal to create tickets, and also any one explain me how to create a widget for that custom form in the service portal home page.Process flow:-> in service portal home...
Resolved! Unable to view task variables in Agent Workspace
We've recently been upgrade to Madrid, and I'm wanting to make full use of the Agent Workspace. I've got all the basics set up so we can see our incidents, requests, changes and problems, and can update them and create new ones. The issue I'm facing ...
Resolved! how to include user registration feature in my service portal
i have created my own portal how can i add user registration feature into my portal ? the data should get stored in to the out of the box user table (sys_user) . after registration the user should be able to login in the portal using userid and pa...
Resolved! Banner Image is not displaying as expected.
Banner Image is not displaying as expected. Steps Followed : Navigated to System UI > Images and click New.Enter a Name for your imageClick the Click to add link in the Image field, and select and uploaded the image.In the System Properties --> Syt...
Resolved! Export your reports to Excel format
I'd like to have some of these export in Excel as we like the charts and graphs but need to add something else to them or change a number/manipulate data.
How to populate sub categories based on categories in catalog item variables
Hi All, I have created a catalog item, in that i have created two reference fields 1. category 2. subcategory. But when i select category all subcategories are showing irrespective of category . i want to show only related subcategories with respec...
Query execution was interrupted
After the upgrade to Helsinki, users are reporting about the error message " Query execution was interrupted" appearing (during normal list view/submit actions). This appears sporadically, and not for any particular roles/groups/tables.On checking th...
Bi-directional Integration between ServiceNow and A Third-party Ticketing Tool
Hi Experts, My requirement is to develop an integration between servicenow and a third-party ticketing tool so that an incident created in my servicenow instance, will create incident there on that third party tool as well. How can I achieve the same...
average number of days tickets are open report
I'm trying to create a report detailing the average number of days incident tickets are open for a specific Support team for a select-able date range. I am trying to show it for current month, last month and previous month by month. It would be great...