What are the roles required to create and execute ATF scripts?"Admin" role is restricted.
What are the roles required to create and execute ATF scripts?"Admin" role is restricted.
Forum Posts
Report where created is >= 24 hrs and <=48 hrs
I am trying to generate a report where created is between 24 and 48 hours. I tried to use relative in the time field and opened before 24 hrs ago and opened after 48 hrs ago doesn't seem to be giving right results. Any ideas ?
UI Policy to show form section on condition. Included annotation not showing up on form section.
Hi Everyone, Working in Eureka Patch 2 (development instance), I've built a UI policy to show a new form section when certain conditions on the Incident form are met. While the form section and all of it's fields show, I've added an annotation at ...
Resolved! Approver list in change management
Hey Gurus,The list of Approvers on a Change Request doesn't distinguish between Directors and CAB approvers, we don't know what group the approver is in.Is there a way to include the group that the approvers are in?Thanks,Rob
Resolved! Collapse/Expand Icons Missing in Service Catalog
For at least as long as we've been on Helsinki (currently Patch 9a), the icons to collapse or expand container variables and variable sets have been missing on submission forms.If you look at the start of a container on the "Catalog Item" submission ...
Resolved! Mapping a Choice to multiple dependent values
Hey SN Comm!!So here is my short story:On our HR Case Form, I have redesigned our Category & Subcategory choices to start. Along with this, I have also added a new field called Reason. The Reason field is basically giving choices as to why the Case i...
Resolved! Pop-up window resize
How can the pop-up window opened by hovering the mouse over the reference icon in list views can be resized?
Resolved! business duration calculation through background script
We have old incidents with business duration values 'zero'. So I wrote a background script to update values. In our business scenario we need to calculate the business duration as time between opened_at and resolved_at instead of closed_at. The probl...
Resolved! template editor and template editor global
We gave a user template editor and template editor global roles. For some reason they can create templates but they are getting limited option on what fields they can edit. Any thought on why they do not have the ability see all the fields?
Resolved! not able to make read only a reference type field
Hi All,I am required to make a field named "Location" as read only on the sc_request form.For which, I have written the UI policy on the form and also the onLoad Client Script , none of which is making the field Read Only.Can you please help me out t...
Editing Hardware & Software Items
We are relatively new to ServiceNow and want to leverage the Service Catalog to order PCs and Software items. I have activated the many out-of-box items as a way to provide a demo to leadership, but we will want to slightly change some of these. ...
Reporting - Include fields from Requested Item and Catalog Task
I need to create some reports which include variables on Requested Item and assignment group in Catalog Task. However, can't seem to find a way to combine these fields togeter. Any idea? I don't have Assignment Group on Requested Item form, only on ...
Managing Change Tasks
I have a Workflow that is used for the creation of Change Requests. The Workflow automatically extracts information from the change form (Implementation Plan and Test Plan fiels) and creates 2 Change Tasks when the Change Request is submitted to Re...
Resolved! Save does not work on Service portal Form Widget
Hi Community,on my Form Widget in Service portal when I try to click Save, it wont work. Could you please help me here and the Form widget I use is out of the box hence their will be nothing wrong with widget i guess. how I have to get that save acti...
Resolved! Adding additional choices to Change Request Status field
One of our IT groups is requesting the addition of 7 more custom Status values on Change Request form. The additional status values would be used in workflow for this group, but may not apply to other groups that use Change Request. My thought h...
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