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incident state is changing when the assigned to changes.

here my question is , in the incident form. a new ticket is created with open state. and a new assigned to is assigned and he changes the state form open to in progress. after some time he assigned the ticket to some one and now what will the inciden...

lakng by Tera Contributor
  • 2072 Views
  • 3 replies
  • 0 helpfuls

Resolved! Set Display Value on a field using client script

Hi i need to copy field display value of a reference field parent_incident to u_parent_incident(String field). Kindly check the script  which doesnt work and suggest function onLoad() {       var tes = g_form.getValue('parent_incident') ; //reference...

Sriharsha3 by Tera Contributor
  • 14870 Views
  • 4 replies
  • 2 helpfuls

Auto numbering skipping numbers

I have a table that is an extension of the CMDB_CI table.  I want auto numbering to exist.  When I try to do this auto numbering always skips by a one number.  Why is this is the case and what can I do about it?

mrcarter by Tera Contributor
  • 1331 Views
  • 3 replies
  • 0 helpfuls

How do capture import set table

Hi All, I have created one importset table through "load data" . That import set table i have used in my transform map scripts. now i wanted to capture that importset table with all fields,dictionaries and labels.. Queries 1. If any custom table that...

sinu2 by Tera Expert
  • 1296 Views
  • 2 replies
  • 0 helpfuls

Data Center Management...

How do you manage your data centers? Giving the mixture of Cloud approaches with Public, Private, Hybrid and consuming SaaS applications/services, the matrix is even more complex now.  Managing and understanding the services you have, who or how they...

ChrisPope by Tera Expert
  • 4689 Views
  • 6 replies
  • 2 helpfuls

Resolved! SC cart max quantity

Seems like there is rule somewhere that limit the max on a sc cart item to 99. quantity field have a choice list that limit from 1-10 using the dropdown. After i change so that it can be manually updated as a text field, as an example setting 150,  t...

Resolved! How to add message within section of change form

Hello All, I have requirement to show message in schedule section of change form.,in schedule section there is already a message and i have to show another message like existing. I am sharing a screenshot. Please check.     Regards, Manjusha Bangale...

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manjusha by Kilo Guru
  • 1515 Views
  • 2 replies
  • 1 helpfuls

Resolved! SCCM Scheduled Import - Not Running Custom Data Source

I've started customizing new data source imports for our SCCM integration, such as querying v_GS_PHYSICAL_MEMORY to create the Memory Modules in ServiceNow. However, we I added it to the OOB Scheduled Data Import, it keeps getting skipped over. There...

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Resolved! How to Remove blank spaces after set Visible(false)

Hi all, In my catalog form I am writing onLoad() client script. When requested for is empty all other fields are hidden but the form shows spaces for those fields. Can anyone please help me how to remove these,    

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Swarnika1 by Tera Expert
  • 4806 Views
  • 3 replies
  • 11 helpfuls

Error " Table name cannot be null ... "

Hello, We have 3 Errors that are displayed uninterruptedly in our dev platform, we don't know what the root problem is..Those are the errors:Table name cannot be null: java.lang.IllegalStateException: Table name cannot be null: com.glide.db.TableDes...

dazine1 by Kilo Explorer
  • 2616 Views
  • 3 replies
  • 2 helpfuls

Question about Major Incident VS Problem Management

We are just configuring Service Now and going live in the next month, I am being told that Parent/Child feature in Incident Management is ONLY to be used if we are not implementing Problem Management. I am being advised that because I am implementing...

zeba1 by Kilo Contributor
  • 5259 Views
  • 8 replies
  • 8 helpfuls