Dear Experts, We are automating the test cases for change management using ATF [London]. One of the requirement is to validate the email body. We are able to validate the emails for recipients but not the body. Please shed some light if you have impl...
Hello Experts,I wanted to try out the integration of Oracle database with my demo instance. Can anyone suggest me any free online resources wherein I can get the free demo account on oracle database site and try out this integration.RegardsBhoomika.
Hi everyone, We have a requirement to BCC an email address from our Service Desk to our Service Desk vendor each time an Incident or Request is created. Is there a way to BCC an email address on Incident and Request creation notifications only, to...
How to restrict numeric and special characters and allowing rules- only alphabets and _(under score) only ? please help me, we have project requirement. Thanks, Ram
Hi , We have a issue in our service now instance , duplicate incidents are created with same incident number for the same issue. sys_id of these duplicate incidents are different. As an example we have one incident having two duplicate tickets ...
Hi Team,Our client is planning to apply Response SLAs to their existing Service Request Management processes. The plan is to roll out to all the assignment groups in the company (around 420+ groups) All these assignment groups fall under some Divisio...
Hi Team, Can you please provide me more information or explanation what is Yellow Triangle with exclamation mark in an Incident. As per my knowledge is it something comments are updated in an incident work notes last 24 hours or before. What is this ...
We have an incident raised because of a change that we did (upgrade to patch 14) where sla timer was not functioning correctly because the latest wf_activity_definition for SLA Timer was skipped. We now know the solution and I'm trying to figure out ...
Hi Community, I have found about 160 Configuration Items that do not have a corresponding Asset record. The CI's were imported over a year ago before we went live and they have only come to light now following a review of the CI's that were missing...
Anbody have a script to delete duplicate CI's according to serial number.
I tried to create a new record from a form with an UI action I want to pass some parameters to the new form it works very well with all field excepted for the choice field 'Category' I tried to set the parameters with the name of the category choice ...
Hello All, I am using Multi Row Variable set in my catalog form, it contains one check box type variable, if I checked the check box I want to return YES instead of true, if I dint check it will return "NO" instead of false. Please find the screen ...
I have been unable to work out why our Instance does not copy the Incident Resolution Notes and Resolution Code onto the Field Changes note when an Incident is Resolved. All we see is the State Change. I imagine this is very simple but I cannot see a...
Hello All, How to remove "Request Approved(Approved)" Stage from RITM which automatically comes from Request workflow!!! I am using "Stage rendering - Linear"
Hi All, I have a requirement in my catalog item "user" is the reference field and "cost_center" is the single line text and "sample" is also single line text field . 1. if user.location =="abc" OR user.location== ''def" OR user.location =="ghi" the...
