I kept true for tree picker for caller reference field in attributes but still why i am getting list view only?

[Snow Guest]

[OlaN]

Hi,

Although your image shows the attributes referring to the Caller field on Incident, I'm guessing you want the tree picker to be available on the Assignment group, right?

To enable that, you must configure it on the Dictionary override on the Assignment group field.

Open the dictionary entry for Assignment group, go to the Dictionary overrides related list, open the record referring to the Incident table, and make adjustments on that record.

[Snow Guest]

Hi Olan,

Thanks for reply but what my question is caller is a reference field for one of my custom table where sys_user table was given as reference.

though i kept true for tree picker still i am getting list view only when click on magnifying compass on caller field? but why i am not getting tree view for that field thats what i am asking!!! 

[Aman Kumar S · Accepted solution]

As per your requirement, caller field which points to user table, doesn't have either dependency on group field nor user table has parent hierarchy. That's why, adding tree picker attribute doesn't work

According to SN docs:

The tree picker is a special reference lookup for the following items.

• Configuration Items (CIs) for a field that depends on another CI field.
• Reference elements for any hierarchical table. A hierarchical table is any table that has a parent field pointing back at itself.
• Values for a user reference that depends on the group.

Ref Article:

https://docs.servicenow.com/bundle/quebec-platform-user-interface/page/use/common-ui-elements/concept/c_TreePicker.html

Feel free to drop Thumbs up, if this makes things clear 🙂

[Aman Kumar S]

Could you please mark it as correct answer, if it helped your query?