Hello, Is it possible to hide knowledge categories? For example, a top-level category called IT, with sub-categories, such as, Firewall, Policies & Procedures, Routing, and so forth. Hiding this entire knowledge thread from end user view would help e...
Hello! I have a question related to Order Guides on the Service Portal... is there a way to hide the Price on an Order Guide on the Summary page (the page after "Choose Options" but before submit? Or if not, is there a way to show the price as - - in...
Hi all.Am working on service portal,trying to pass values from client side to server side. Tried the following code but am getting nothing on console log. Client side: function() { /* widget controller */ var c = this; c.data.val='abcdefg'; c.upda...
Can Anyone Please explain How the Schedule Source field & schedule Source works in SLA definition?
Hi All, I am trying to batch my update sets however when I select the parent in the child update set, nothing happens. It finds the parent, but it doesn't complete the batch. Anyone run into this issue?
Hi Experts, I am trying to print request and related requested item. Its printing all the request number but not requested item. Can you please go through the code , and check what is incorrect?? <?xml version="1.0" encoding="utf-8" ?><j:jelly tri...
Looking for a way I could set up a list view in the Requested Items table or do this via Report that would show if related tasks are present. Particularly, I'm hoping for a way to filter to see RITMs that have one or more tasks associated with them ...
What is the best way to change drop down options when user changes the view?. ex when user Change the view on the incident from self - service to different view show in a drop down field different options to select from . Thanks
Hello, How to know what are all the reports shared with particular group in servicenow? I need to get list of reports which are shared to particular group. Please suggest. Is there any table i could refer. I am using kingston version. Thanks swathi
We are looking at using the Announcement functionality which will put messages in the banner at the top of our portal. Given that our ITIL users are mainly in the platform, I am wondering if we can apply it to the platform too. Does anyone know how...
Hi, Can someone tell me how to create multiple transform maps from single import set. Regards, Rajeev
I had a look into previous threads but could not find any explaining how OLAs are managed in ServiceNow finally matching to the SLA to the customer. A few OLAs assigned to different groups) can be there for one ticket issued to the customer. I believ...
Hello, in Incident I have added the field "Change Request" (type:reference). When the field is not empty, it shows the Change Request.Number. How it can show Change Request.ID?
Hi, I'm about to apply some import sets on SN, and I was researching but simply I can't find anything about if I want to revert these import sets, is it possible?
Hi, I have configured the mobile view to show certain fields in the list layout. I have reset to defaults and then updated the layout by right clicking > list layout. In our service portal we point to the mobile view to display a list of incidents. T...
