Resolved! Catalog items requests on Service Portal are not submitting.
The same catalog item works when I click 'Try it' but it freezes and doesn't submit on Service Portal. This is the error message I see when I inspect the page:
Forum Posts
Resolved! Business rule to link incident with problem
Hi, I have created an after business rule that will automatically create a problem record once new INC is created with priority-new. Some of the details for problem record are taken itself from the same INC record. The issue here is.How should i g...
Onload server script is not working- Service portal
Hi all, I want to execute the below code when the homepage loads on service portal, (function() { var data=gs.getUserID();var qq = new GlideRecord('pwd_enrollment');qq.addQuery('user', data);qq.query();if(qq.next()) { console.log('user has record')...
Multi-Group On Call Calendar
Has anyone been able to run a on-call calendar and show multiple groups on it at one time? I have multiple locations and multiple groups and my goal is run a on-call calendar by the group.location. So I can see all groups on-call for a specific l...
Email body validation in ATF
Dear Experts, We are automating the test cases for change management using ATF [London]. One of the requirement is to validate the email body. We are able to validate the emails for recipients but not the body. Please shed some light if you have impl...
Integrate Oracle Database with SNOW
Hello Experts,I wanted to try out the integration of Oracle database with my demo instance. Can anyone suggest me any free online resources wherein I can get the free demo account on oracle database site and try out this integration.RegardsBhoomika.
Resolved! How to Bcc an email address for each Incident created
Hi everyone, We have a requirement to BCC an email address from our Service Desk to our Service Desk vendor each time an Incident or Request is created. Is there a way to BCC an email address on Incident and Request creation notifications only, to...
Resolved! How to restrict numeric and special characters and allowing rules- only alphabets and _(under score) only ? please help me
How to restrict numeric and special characters and allowing rules- only alphabets and _(under score) only ? please help me, we have project requirement. Thanks, Ram
Duplicate incidents are created with same incident number but different sys_id?
Hi , We have a issue in our service now instance , duplicate incidents are created with same incident number for the same issue. sys_id of these duplicate incidents are different. As an example we have one incident having two duplicate tickets ...
Resolved! Best Practice to define SLAs
Hi Team,Our client is planning to apply Response SLAs to their existing Service Request Management processes. The plan is to roll out to all the assignment groups in the company (around 420+ groups) All these assignment groups fall under some Divisio...
What is Yellow Triangle with Exclamation mark in Incident.
Hi Team, Can you please provide me more information or explanation what is Yellow Triangle with exclamation mark in an Incident. As per my knowledge is it something comments are updated in an incident work notes last 24 hours or before. What is this ...
Resolved! What's the best practice/process for incidents caused by change
We have an incident raised because of a change that we did (upgrade to patch 14) where sla timer was not functioning correctly because the latest wf_activity_definition for SLA Timer was skipped. We now know the solution and I'm trying to figure out ...
Assets not auto-created with a new CI
Hi Community, I have found about 160 Configuration Items that do not have a corresponding Asset record. The CI's were imported over a year ago before we went live and they have only come to light now following a review of the CI's that were missing...
Looking for Script to delete duplicate CI's according to serial number.
Anbody have a script to delete duplicate CI's according to serial number.
Resolved! How to set a value on a choice list in the URL with sysparm
I tried to create a new record from a form with an UI action I want to pass some parameters to the new form it works very well with all field excepted for the choice field 'Category' I tried to set the parameters with the name of the category choice ...
