Hi, We need to set up one variable with different values based on another variable on the joiner form. Variable "Team" type select box . if select box is IT. then another variable "shareddrive" of type " multi line text" will show default value as ...
So this is a scenario, I am trying to create an Inbound Email action for the Windows Server team and they would like for it to create an automated Incident. These are outages and sometimes will have two or three outages email being sent out a night. ...
I am trying to find out how I could prevent a ticket's creation for duplicate emails received. We only have one inbound action that will create a new incident when a email is received from a certain email address (a server) with a specific subject/bo...
How to Visible Field based on user role (LIKE : change _manager) on change request ? Scenario : When ever Change manger group members login that time only one more extra field (Like : Author side ) field visible. Please help me .... Thanks, Ram
Hi, Is it possible to link an SR to a Change Request or vice versa? Specific requirements from a customer are involved, and I cannot find any answers in the forums. Any suggestions would be a big help, Thanks, Sandrine
Hello, We have created a notification with two buttons, Have you an idea to how dectect when a user click on a button ? We tried to: use javascript function "onclick()" but without success..create two email script for each button but, the script are ...
Setting up a Change Approval Policy seemed fairly straight forward from looking at documentation and this blog post instance i'm working in upgraded from Kingston to Madrid, so to incorporate the new change approval policy i had to replace the chang...
ServiceNow Version: London I have added an approve and reject UI action button in the change_request form which work fine. However i would like to change the color of these buttons to green and red respectively. I have added the client script to try ...
HELP! I want to make a single Catalog Item Variable mandatory only when I try to close the SCTASK. Since it's only on one Item, I don't want to make a global change in the "Close SCTACK" UI actions. I think the "Catalog UI Policy" definition is the w...
Hey Everyone. I am trying to create a Database View that Joins the Tickets from the INC and the RITM(REQ) Tables for the customer. Since the Task table does not have Customer or Requested For we cannot easily look-up customers tickets on one table. ...
The Company field is not inheriting/auto-populating in the SCTASK record even though the field is present in the RITM. User raises the request and RITM gets created in which the company will get added automatically based on the user. I have added the...
Looking to know if there is a way to have an attribute on a CI that could be linked to a knowledge article. We have loaded our system architecture diagrams and runbooks into knowledge, but I would like to complete the circle and have the ability to...
Hi All, I'm trying to take my source value and save it as uppercase in the target field. I have the below code, which seems to be doing nothing at the moment. target.u_hard_disk__gb_ = source.u_hard_disk__gb_.toUpperCase(); Regards,
Hi All, I want to gliderecord in service portal widget - client script. How to do that? If I put like this as below, var gr =new GlideRecord("incident"); gr.addQuery("active","=",'true'); gr.orderBy('number'); gr.query(); if(gr.next()) { alert("hi");...
Hello guys , I have a quick question about the approval , From my assumption there will be a difference in license cost for the "ITIL" and"Approver_user" role . Approver_user role can be assigned to end user who can approve their approval request ....
