Hi All, In my change form I have different states for type routine & emergency. So i need to change the process flow which are displayed on top of the form. can we hide those based on condition or based on views. I need those process fl...
Hi Team I have Requirement with Auto Save the form when we navigate to another window/form Thanks Raju Thelu
I am needing to open several incidents within one window. Can this be done? I am currently running the London version.
We've encountered an issue with the favorites bookmarks in our Production instance, where a user filters a list, and then attempts to drag the breadcrumb to the Favorites section. We are on Madrid Patch 3. The favorite appears on the list,*optionall...
Hi , I would like to know more about "parent" Field on Task table and the behavior of it. Currently i observed that RITM doesnot have any REQ number populate in its parent field and that is where i was curious to understand more about the functionali...
Hi, I have a question revolving around incident form templates, and the ability to add additional filtering to the templates in order to only show particular templates in the template list, depending on what the ticket Category, subcategory, and/or s...
Hello,I'm currently working on creating a timeline view over upcoming change requests, however I'd also like to add maintenance and blackout schedules into the same view.I have created a script include that shows the upcoming change requests and grou...
Hi , We have recently cloned our sub-production instance with our production instance. We are trying to test the LDAP server connection on both the instances and it throws the following error while testing the LDAP server: " LDAP Server: Asia Pacific...
Hello All, I have created a UI Action to preview the current record.However, i am not being able to increase height of the pop up window. I have used dd.setHeight(); and passed value into it but i could not see any change in the height. Also, i used ...
Hi All, Can we define HTTP query parameters of post method (defined in outbound REST message) using any script? My doubt is- here in script I am setting the parameters but there is a possibility there might be no value passed for any one of them (...
Good Afternoon SNC, I'm creating an "approval process" where reminder emails get sent out on a weekly basis, and if no approval is obtained after a month, the request gets cancelled and an email notification is sent to the requester advising them o...
What is the Checked_in and Checked_out date used for in Asset Management process OOB. I dont see a good description of this field in SN Docs site. We are planning to use "Checked_in" when the asset is in inventory and "Checked_out" when it is Depl...
I am wondering if it is possible to do the following: A,B, and C represent columns in table 1 where A is the Display field.ABC X,Y, and Z represent columns in table 2 where X is the Display field.XYZ In a form view for table 2, is it possible to h...
On the list of Requested Items (RITMs), we can set a filter on the Variables by selecting the appropriate Catalog Item first and then selecting the variables available under that Catalog Item as shown in below image. I have observed that an ITIL U...
Hi, We need to set the default value of the "Multi-line text" type variable bassed on another variable of Type " select box". Can you help me in writing that code. Regards,B