I'm using postman and trying to create record in servicenow.. but I'm getting error as "user not authenticated"

[Sathwik1]

I'm using postman and trying to create record in servicenow.. but I'm getting error as "user not authenticated"

For instance SSO was enabled.. i.e., Okta.. so what things I need to take care?

[Sathwik1]

Can anyone please help me .

[Pavankumar_1]

Hi,

For integration specific we need required rest_service role  to access ServiceNow.

check if you are user have this role or not if not add this role.

and on User form check the Web service access only then it will work for only REST calls.

refer below screenshot.

Hope you it helps you.

Please Mark ✅ Correct/helpful if applicable, Thanks!! 

Regards

Pavankumar

[Sathwik1]

Directly we had given the user who is having admin access..still we are getting authentication issue.. My question is, to login into service now we are having OKTA SSO.. is it causing any issue?

[Pavankumar_1]

Hi,

yes that is the issue.

what is the authentication type that you are using on postman?

if it is a OAuth 2.0 then you need to provide all the authorization details correctly?

Thanks,

Pavankumar