I need to check the list of holidays already configured in service now? if I need to mark a day as a holiday which configurations do I want to check?

[Sofiya1]

Hi Experts,

I need to check the list of holidays already configured in service now? if I need to mark a day as a holiday which configurations do I want to check? I am not sure where do those list occurs. Do we need to check any SLA configurations. Can anyone please suggest the solution?

Thanks and Regards,
Sofi.

[Community Alums · Accepted solution]

Hi @Sofiya ,

in the Navigator just type cmn_schedule.list  , this will give you schedules/Holidays existing in the instance.

• Schedule records specify a time zone and a type of schedule and use one or more schedule entries. Schedule records are saved in the Schedule [cmn_schedule] table.
• Schedule entry records specify the time periods that are included or excluded from a schedule. Schedule entries are saved in the Schedule Entry [cmn_schedule_span] table.

Note: Alternately, you can also use the Business Calendar functions to create schedules. To learn more about creating business calendars and schedules, see Creating business calendars.

Warning: If you are using Performance Analytics, use caution when changing time spans. Any change you make to the time span on a business or fiscal calendar can invalidate Performance Analytics data. Consult with a Performance Analytics administrator before making such changes.

Procedure to create a new Schedule :

1. Navigate to All > System Scheduler > Schedules > Schedules.
2. Click New, enter a unique and meaningful Name and Description and then fill in the form.

   For detailed information on Schedule form fields, see Schedule fields.

   Note: If there are no active entries defined for the current schedule, a warning message appears in the Schedule form. If your schedule is a child schedule that contains only exclusions, ignore the message because exclusions are non-active entries.
3. Right-click the header bar and click Save.
   Note: If you create a schedule of type maintenance and save the record, a UI policy hides the Type field from the form. To view or change the Type value, use the list of schedules instead of the schedule form. Add the Type column if necessary. You can click the cell for the value in the Type column and modify the value in the list view.
4. Configure one or more schedule entries.

   For detailed information on Schedule Entry form fields, see Schedule entry fields.

   

• Schedule fields

  The Schedule form contains the following fields.

• Schedule entry fields

  You can only associate a schedule entry with one schedule. The Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Sofiya1]

Thank You so much Sandeep. It worked well!

[Community Alums]

Awesome !! am glad i could help you .

Happy Learning 🙂

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep