I need to child incident sla_task paused when parent incident sla task changes to paused

[Siva82]

Hi all,

In parent incident changes state is on hold and on hold reason reason is waiting caller then sla task will paused,so 

I need to child incident sla_task paused when parent incident sla task changes to paused.

Thank you

[Jake Sadler]

Hi,

 Follow the below steps:

1. Create a business rule to set the state on the child incident to "on hold" when the parent incident state is "on hold".

2. I assume the same SLA is being triggered on the child incident so this will now pause the SLA.

Business Rule

Run after update on parent incident record

Conditions: state changes

Script:

(function executeRule(current, previous /*null when async*/) {

var gr = new GlideRecord('incident');
gr.addQuery('parent',current.sys_id);
gr.query();

while(gr.next()){

gr.state == current.state;

}
})(current, previous);

If this helps mark the answer as correct.