I am using Discovery to populate the majority of hardware items in the CMDB, and am looking to use Service Mapping to create relationships to Business Services in the future. Until then the team is creating relationships manually and by loading rel...
I have created a new field on the Incident table with a type Duration to calculate the age of open incidents (datediff from opened to today). The calculation works and the field displays correctly on the incident form, however I am not able to report...
Hi Team, I want to access work notes in client script, but i am getting empty value. var table_name = g_form.getTableName(); var rej_comm = "Cancellation/Closed Incomplete/Rejected Reason: "; var oldWorkNotes = g_form.getValue('work_notes'); alert...
HI All, I have a catalog item with variable( sub-state) and when we submit the catalog a new record is created on the hardware table. I have created a onload catalog catalog client script, which sets the value of sub-state to available. when i open t...
I've built a scoped application and when try to import the update set I've got this error: FAILED TRYING TO EXECUTE ON CONNECTION glide.8 (connpid=108560): com.glide.db.BatchStatement$StatementContainer@3bf852,com.glide.db.BatchStatement$StatementCon...
I’m beginner to service now and part of triage team. I’m trying to get a report to know the tickets which are assigned to my group on a given date. The creation date can be any date but ticket can come my queue today. Im interested in knowing the tic...
Hi there.. trying to set the short description using javascript for the creation of a catalog task in the flow designer. var shortDesc = 'Telephone Services ' + current.variables.request_type.getDisplayValue() + ' for ' + current.request.request...
Hi, I have a requirement to change the choice field to List field type. In this case how to update the old records, which are having choice values in that particular field. Thanks
Hi team I'm not great with ACLs or scripting but could do with some assistance with locking down a specific catalog item: I have a catalog item called 'Account Audit Request' and a workflow to have it approvedI have created a group that should have a...
Hi all, I'm trying to get my head around how you're supposed to be able to effectively monitor Service Offering SLAs while also being able to use the CMDB to see a history of a CI (incidents and requests raised against it, etc). Taking Incidents as ...
Hi, I want to hide Standard Change link in Change Request Interceptor if logged in user is in specific group.How can I achieve this.I have tried in calling method in the Script Include which returns true or false but it is not working. Thanks Rav...
I have a catalog item form with multiple variables. I have used container start and container split after my desired variables and see the form like this. I would like to see the columns evenly split. How can I achieve this?
Hi, Where is the 3 Strike Rule defined? Its an OOB thing or we customize it? I do not see any docs as well for this. I don't know where its defined in my instance (as I was not there earlier and still learning) exactly how can i search or test for th...
What is the best option to hide question choices in the catalog that are no longer valid anymore? I went through a few articles but still trying to figure out what is the best option without affecting historical data?
Hi Community, Need help in adding a link in field message ?when user clicks on it, it should point to new window. Thanks, Pihu
