Resolved! How to get list of logged in users using REST API
How can we get a list of logged in users using REST API or check if a user is online or not using REST API.
Forum Posts
Resolved! Inbound Email Action "Reply Email" sends no email to unknown user
Dear community, I'm working on a project to encourage our clients to use the portal instead of email. One of these steps is to disable for clients to create a ticket by sending us an email. For this, I've created new inbound email actions that as las...
How to fetch price of a catalog item which can vary based on variable values
In my catalog form, there is a list collector where we can select multiple values and each value has a price that will add up to the price of the catalog item. This functionality is working fine. The catalog item price is increasing as per the value ...
JavaScriptException: java.lang.NullPointerException in logs
Hi, Getting bellow error in logs close to 300 daily. Please assist. ================= JavaScript evaluation error on:(function executeRule(current, previous /*null when async*/) {var glideURI = gs.action.getGlideURI().toString();if (glideURI.indexO...
Resolved! How can I reference the owner of a survey's corresponding incident/record in the assessment instance table?
Hi all! I've created a new field, Incident Owner, on the Assessment Instance table (asmt_assessment_instance), which I'd like to display the technician who was assigned the corresponding incident (INC00090002, in this case). I tried to reverse the be...
Resolved! Approval Record is not updated to Approved
Hi all, Approval record is not updated to approved/rejected when approval user clicks on "click here approve" link in the email, it opened an email with the subject as "Re: PRBXXX - Approve" to a respective instance and sent. Now respective approval'...
Resolved! is the Micro-certification useful for Job ??
i just wanted to know about the micro certification ?? it is useful for job point of view??
Resolved! How to get second tuesday of every month for scheduling the report in servicenow
Hello Team, Can anyone help me on the below script. I have to create schedule a report for every month second Tuesday and second Wednesday but it's not working can anyone help me. var prefixes = ['First', 'Second', 'Third', 'Fourth', 'Fifth']; v...
Resolved! What is the max length of characters that a catalog item's description can display in the portal view
Hi All, Does anyone know what the max character length of the short description of a catalog item is when in the Portal? I don't mean the short description in the catalog item itself as that is set to 200, but just when looking at the catalog item in...
Read Content from PDF file
Hi Folks,I have a requirement to read the content from the PDF/Docx file. I succeed in reading content from the .txt file but couldn't find a way to read from PDF/Docx file. Can you guys help to find me, how I can move further on this?For your refere...
Is there a read only role for APM Buisness Applications?
We would like to allow staff to have 'read only' access to Business Applications. We have added a lot of useful information we would like staff to have access to; however, we do not want everyone to have access to edit this information. I have found ...
Resolved! How to Close Problem Record when only all related incidents closed
Hi, i want to close PRB when related incidents all closed, if even one incident is in Working Progress then PRB should not closed.should be close all incidents then after only close PRB.
Resolved! Incident - Resolution code
We're planning to enhance the resolution code for our Incident management. I wanted to see what kind of resolution codes you're using so that it helps you better on Incident trending and resource utilization. For ex: I am more thinking like hierarc...
On Hold Reason field is visible on is Popup view of Incident while this field is visible only when state =On Hold
Hi All, On Incident form 'On Hold Reason' is visible when State= On hold but on List Pop up view On Hold reason is visible no matter what is the state is. On List popup view, On hold reason should only visible when State= on hold. Please refer attach...
How to check the backup status of the production instance
How to check the backup status of the production instancePlease tell me about the following-How to check whether a backup of the production instance has been obtained-How to check how long last backup took I'm migrating a production instance, so I wa...
