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Resolved! Restrict ability to edit / add users to groups

Users with itil role have the ability to amend user groups and their members. We want to restrict this ability to a certain group of itil users. We have too many users with itil role perhaps, and need to fix that, however need this restriction in the...

Outbound Multipart form-data attachments

Hi,   I have been trying to post a multipart form data to a third party REST API using the below link:   https://developer.servicenow.com/connect.do#!/share/contents/8774514_multipart_upload_helper?v=1&t=PRODUCT_DETAILS   This works fine for one of m...

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Swetang by Tera Contributor
  • 1676 Views
  • 1 replies
  • 0 helpfuls

how to get original value instead of sys id

Hi, I am using getReference on catalog client script and also getting value fine but one of value i am getting is sys id but i want its text value ie display value not sys id . i use getDisplayValue() or display box but nothing is working  code look ...

Vikram Meena by Giga Contributor
  • 5134 Views
  • 10 replies
  • 12 helpfuls

Add Google Translate On SN Instance

Recently I was researching on a method to make translations easier on ServiceNow instead of tranlating each element on my instance. I thought it was time consuming so I wanted to make that easier with a different approach. I came accross with "https:...

Resolved! JavaScript - Can I convert multiple string lines to single line?

Hi - I want to convert below lines to single line. Is this something possible with JavaScript? This is line one This is line two This is a broken line This is line three Expected output: This is line one, This is line two This is a broke...

Paul125 by Kilo Guru
  • 9795 Views
  • 6 replies
  • 5 helpfuls

Resolved! CSA Exam Preperation

I want to know how to prepare for CSA Exam?

RD16 by Kilo Contributor
  • 3301 Views
  • 6 replies
  • 9 helpfuls

Resolved! count of comma seperated values

Kindly advice script for count the comma separated values and update in another variable.  i have single line text contain values like 2009 , 2010, 2011 ...etc when they are entered these count has to update in another variableex: single line text va...

Swati30 by Mega Expert
  • 2333 Views
  • 2 replies
  • 1 helpfuls

How to create new Tasks on the existing RITMs

Hi All, We have a requirement that ITIL users should be able to add new tasks to the existing RITMs for some specific catalog items. The RITM also has tasks which are generated through the workflow. If we allow the ITIL users to add the tasks dynamic...

Madhura5 by Tera Contributor
  • 1695 Views
  • 4 replies
  • 0 helpfuls

Incident Templates in Agent Workspace

Greetings, We've just enabled Agent Workspace for our Service Desk, and currently members of the team cannot see any incident templates in the templates area.  As an admin, I can see them just fine.  We've patched up past the known issue that I've se...

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Community Alums by Community Alums  
  • 1988 Views
  • 5 replies
  • 4 helpfuls

Mass Email Notification from a Planned / Unplanned Outage

When using the Outage (cmdb_ci_outage), I can create planned and unplanned outages visible from within ServiceNow i.e. Service Portal widget. But how can I also send a mass email notification from an outage? Usually we do this when there is a planned...

Beto by Mega Guru
  • 2569 Views
  • 6 replies
  • 2 helpfuls