I need to copy category from maintain item to RITM
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11-16-2023 12:39 AM
Hi All,
I need to copy category from maintain item ( sc_cat_item) to RITM ( sc_req_item).
Please suggest.
Thanks all,
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11-16-2023 01:30 AM
Hi @varma2
Can you please explain in detail of your requirement?
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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11-16-2023 01:37 AM
Hello Rohila,
Every catalog have category and subcategory, Once submit the request that category should populated in RITM category field.
Thanks,
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11-16-2023 06:21 AM
You can just keep the dot-walked field on the RITM form
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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11-16-2023 06:29 AM
Or If you have separate field that stores category then you can write a before insert BR on RITM Table with proper trigger conditions and set the field values in Actions tab
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP