I want create an incident ticket via email

Anusha Gorige · ‎12-11-2023

Pavankumar_1 · ‎12-11-2023

Hi @Anusha Gorige ,

Refer below article that will helps you

https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Dr Atul G- LNG · ‎12-12-2023

Hi @Anusha Gorige

Greetings!!

It can be do able in SN via Email inbound action.

Step by Step:

https://youtu.be/PSF4pdS1p9g

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Dr. Atul G. - Learn N Grow Together
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Aniket Chavan · ‎12-12-2023

Hello @Anusha Gorige

This can be done by using Inbound actions and for more and detailed information you can refer to this article Article incident creation via any incoming email.

Please let me know if you still have any doubts.

Mark ✅Correct if this solves your issue and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket

Aniket Chavan · ‎12-14-2023

Hello @Anusha Gorige ,

Is there any update on this? did you implemented the suggested solution? and if yes and if that worked for you please Mark ✅Correct if this solves your issue and also mark 👍Helpful and close the thread for future readers if you find my response worthy based on the impact.

Thanks and Regards,
Aniket