I want create an incident ticket via email

Anusha Gorige
Tera Contributor

‎12-11-2023 10:04 PM

I want create an incident ticket via email

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6 REPLIES 6

PavanK960672992
Mega Patron

‎12-11-2023 10:08 PM

Hi @Anusha Gorige ,

Refer below article that will helps you

https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar
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Dr Atul G- LNG
Tera Patron

‎12-12-2023 04:13 AM

Hi @Anusha Gorige 

 

Greetings!!

 

It can be do able in SN via Email inbound action.

Step by Step:

https://youtu.be/PSF4pdS1p9g

LearnNGrowAtul_0-1702383196086.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Batch 8 | Day 15 | Inbound Email Action - Recap Test | Techno Functional Training | San Diego
Batch 8 | Day 15 | Inbound Email Action - Recap Test | Techno Functional Training | San Diego
youtu.be/PSF4pdS1p9g
Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality is not allowed! LinkedIn: ...
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AniketC85155510
Kilo Patron

‎12-12-2023 04:18 AM

Hello @Anusha Gorige 

This can be done by using Inbound actions and for more and detailed information you can refer to this article Article incident creation via any incoming email.

Please let me know if you still have any doubts.


Mark ✅Correct if this solves your issue and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket



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AniketC85155510
Kilo Patron

‎12-14-2023 06:55 AM

Hello @Anusha Gorige ,

 

Is there any update on this? did you implemented the suggested solution? and if yes and if that worked for you please Mark ✅Correct if this solves your issue and also mark 👍Helpful and close the thread for future readers if you find my response worthy based on the impact.

 

Thanks and Regards,
Aniket

 



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