I want create an incident ticket via email

[Anusha Gorige]

I want create an incident ticket via email

[Pavankumar_1]

Hi @Anusha Gorige ,

If my answer helps you to resolve the issue  accept the solution and it will be helpful for other users.

If it still not resolved update the question.

[Harish Bainsla]

Hi you can use inbound email action for this check below links

https://www.servicenow.com/community/itsm-forum/creating-incident-via-email/m-p/481366

https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...