I Want to Add the Ticket Number and Short Description to the Survey Introduction.

[nigelharrison]

I have a request to add the Ticket number and Short description to a Survey. (most customers would be more inclined to take the survey if they knew the subject matter)

The Ticket number appears in the Splash page (invite) [see pics below] so this I presume is driven elsewhere NOT in the Survey, but it has no reference to the what the subject of the ticket is. I have read other articles and it looks like I will have to update the UI Page but not being a developer (programmer) makes this difficult. In an attempt to avoid the UI Page update I have successfully updated the email notification but my attempts to update the Survey 'Introduction'  have come to nought.

Hopefully, someone can assist.

I have attempted the following and both failed.

$trigger 

and $task

[Snehal Pawar]

Hi,

Please go through the below links. It may help you.

https://community.servicenow.com/community?id=community_question&sys_id=e06b2df91bfb77c8fff162c4bd4bcbea&view_source=searchResult

https://community.servicenow.com/community?id=community_question&sys_id=c09b3269db7477080be6a345ca961992&view_source=searchResult

Thanks,

Snehal.

[nigelharrison · Accepted solution]

Thanks, Snehal.

Your first link I have tried (see pics above) and this does not work.

Your second link, ties into a further link https://community.servicenow.com/community?id=community_blog&sys_id=861d22e5dbd0dbc01dcaf3231f96196f

Which as I feared requires a jelly script update to the UI page.

• You need to write jelly code in "assessment_take2" UI Page.
• Add UI page client script variable in your survey introduction field.

So I'll have to try this.

Thanks for your help.