Forum Posts
Regarding record producer variable multiple filters
1. In portal I created one variable "Location of Incident" type is select box and having two choices for that variable.2. first choice value is " workplace" second one is " Transport".3. Created another variable " office location" type is reference.4...
Resolved! Issue in Populating response Body in ticket Creation AP
Hello everyone, I'm attempting to populate the response body with the ticket ID when a customer creates a ticket using the shared API. I've created a REST API script for this purpose, but I'm encountering an issue where I'm receiving a status code 20...
Resolved! Any succesful bulk SLA Import?
I need to import over 4000 SLA definitions via Import Set. Problem is on Condition fields . (Start, stop, Pause Condition)Other fields can be imported easily, but I cannot find any method to import Condition fields. I export "contract_sla" table and ...
Is it possible to change the Favicon of the agent workspace?
HelloAs itil user when I open Agent Workspace the browser tab for it shows the ServiceNow Favicon (circled in Red) and not the custom Favicon (circled in Blue). The ServiceNow Favicon needs to be replaced with the custom one. See screenshot below:A...
Report to get Audit History of Database CI
Hi Team,Let's say I've 10,000 of DB CIs exist. Out of which the Operational Status of a lot of CIs have been updated mistakenly to Decommissioned from Install. I need to create a report to fetch all the CIs where current Operational Status is Decommi...
Problem management, I want create a UI action button for closing a new problem.
When a state is new and clicks on the UI action button it closes that problem and changes the state to a closed state.There are some mandatory fields in problem management from new to close state. How to configure that?Thank You
Why RunAS is changing automatically to Who initiates the session in flow designer
Hi all,Greetings of the day!We implemented flow designer for Group Creation, Adding Members, Removing members in AD. As number of actions increased, we created subflows for each. In flow properties, we given run as to - System.But Automatically, Subf...
Resolved! How to add Yes/No field on the incident form?
I am not able to find Yes/No field type on the incident form layout. How do I add a Yes/No field
Is it possible to send notification to MS Teams Channel when incident is created ?
Dear Community members, Is it possible to send notification with MS Teams Channel when incident is created (with some qualifying criteria) ?We have MS Teams spoke installed and activated. Thanks,Mantautas
In this case the dates supplied matches with, yyyy-MM-dd HH:mm:ss instead of dd-MM-yyyy HH:mm:ss
In this case the dates supplied matches with, yyyy-MM-dd HH:mm:ss instead of dd-MM-yyyy HH:mm:ss as it comes first in the order.
sc_req_item table and list does not return valid results with the condition is - Active = true
We are experiencing an issue with our Requested Item table in our PROD instance. We have a case open with the HIWave support team already. Issue:Opening the Items table from All > Service Catalog > Open Request > Items does not return a valid list o...
Enable Localization for all the catalog item together
Hello Experts, I wish to translate multiple catalog item together with fix script through the localization framework. The catalog item should be available for all the plugin enabled languages.. Thanks
I am trying to write a script include which validates the Outage start date and Outag end with
I am trying to write a script include which validates the Outage start date and Outage end date be within change Planned Start date and change planned end dates. The below background script is not working .
