We are currently trying redirect all the catalog item submission to particulary the Requested Item ticket page skipping the request summary(order) page over portal.We have a custom "Submit" button used in this case where I am making the below changes...
I set up a new hardware request for a 'loaner laptop' and would like to have an 'estimated return date' field displayed when this item is chosen from the drop down. Can't seem to find out to do this. I tried copying how I dynamically display text bas...
Hi all,I'm trying to write a script that actually parses the currency symbol values. I have scoured everywhere and cannot find anything that works correctly. Currently, the Subtotal field below gets the currency + numerical value from the PO Line Ite...
Hi all, Our ServiceNow is setup to send and receive emails to and from our Service Desk email address. We now have another business unit joining our instance and need to incorporate their email address to separate their requested items from the Se...
Good day to all. I was looking to see if anyone has successfully implemented a Change Freeze calendar. What our business partners are looking for are that if a Change area {software or hardware} is in a freeze period, it will require VP approval. ...
Hello! I am working with the Two-Step Verification pop-up in the Service Catalog, as seen in the screenshot below. We want to make Delivery Information mandatory for certain items. Has anyone done this before? I know we can do it by customizing the '...
Hi,I have introduced new state in approval user workflow activity and also created new state in Approval table but when i try to skip the record in the approval table it is not setting the state to skipped in Service Request. And in workflow it is no...
Hi team, I have a requirement to generate PDF after submitting the record producer and attach it to the target record. PDF will contain all the variables with answers in the record producer How can this be done?
Hi, I'd like to create a report titled "Tasks nearing SLA or due date". Problem tasks don't have an SLA, only a due date so do not appear in the task_sla table, and I can't seem to get SLA data from the task table through dot walking. Can this only ...
Good afternoon! I am trying to set up a business rule so that when the "Assignment Group" OR "Assigned To" is changed on the Catalog Task, the related Request Item and Request are updated with the same group or technician. Currently, when I updated ...
For Requested Items (sc_req_item), the Template icon is missing. Can someone tell me how to make it available for non-admin users. Attached screenshot shows for admin where its available on the right side and non admin for the same RITM, on the right...
Hello Everyone, I have a reporting problem and don't know if I can display it in servicenow: I would like to report all change requests that are out of time. In this case, out of time means all change requests that started before the planned start d...
Hi team, What's the difference between the Reopen button on London release and Jakarta release? How we can see the reopen button on the incident form in London release? Condition:-new global.IncidentUtils().canReopenIncident(current) can some one...
Hello, I have a requirement to add Opened Date type Interactive Filter for a Report. Report is created on Group table. It has related conditions on Task table. I want to filter Groups having no tasks assigned. So for this I want a Date type filter on...
