Only published knowledge article should be visible in slush bucket in knowledge tab in related list in incident form. Currently knowledge articles in every state is visible there.
There is a attached knowledge tab in the related list of incident form. It does not have edit button.when we tried configuring the LIST control the button is greyed out and active true, kindly suggest what could be the possible reason.
Hi, Please help me out, how to solve this part of cmdb certification as i need to create reclassification tasks first for upgrade, downgrade & switch. Please find the attach and guide me. Thanks in advance!!!
Hi Team, Can someone please help on the below query. Need to add a tool tip “Extend Snapshot of VM Server requests that have not yet been removed. Snapshots are extended to the maximum allowed retention (72 hours).” I have written a script include to...
I want to implement an integration between two serviceNow instances for Incident Management & Service Request Management. But the requirement is to use a middleware called ESB load balancer will be the interim instance in between the two ServiceNow i...
Hello developers, Followed an article to copy attachment from jira to servicenow Jira spoke - upload attachment from Jira to Service nowStuck on the B-3 REST Step. (unable to select table inside the response handling. The field is read only).Please f...
Hi Team,As I am working on the Knowledge Management, I have came across a situation where user is trying to import the knowledge article and he is getting the formatting issue,I check all the image type they are only one of 'PNG' or 'jpeg' and doc is...
Hi, I wanted to add an image as a hint for Priority field into "problem" table:(Hint field is a string type)that's where we are:how it look right now: And I just started to working with the script for that but it's not working... javascript: v...
Hi,I am trying to create an after business rule for closing a ticket.but the business rule keeps getting reverted back to "before". this happens not only when choosing after business rule but also Async, display business rules.does this happen due t...
Hi All,Inserting images into an HTML field attaches the images to the current record table,how to restrict this behaviorRegards,Jobin
Notification not getting triggered in the Production Instance but working fine in the Development instance
Hi All, I have a date in format 22/12/2023 , I want to change the month in name, it should be 22/Dec/2023. Regards,Priya
Hi All, We have a Use case where I need to get the data in 3 rows as below. Column 1 Key ValueABC cost ...
Hi All,I have create one script in catalog client script basis on category and subcategory some variable should display on service portal.it is working fine but revers script is not working please let me know the solution. I have right down my scrip...
Hi,i have a requirement, i want to hide currency field based on request type. When request type is Disposal or Mass disposal then the currency type should visible.i have tried with UI policies' but didn't work then, i wrote Onchange client script sti...
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