Is it possible to create a new field on a table that automatically displays the value of an existing field from another table?For example. I want to create a field on the Demand table that will automatically display the value of a field (u_level_team...
Hello,When selecting the "Change model - standard" from a create new module currently its creating a standard change. On selection of "Change model - standard" is it possible to route it to "Propose a new standard change" catalog item??Please let me ...
Hello All, Hope all are doing fine!!In change module UI action "implement " when clicked we observed that we were able to move a change to Implement state before the Scheduled Planned Start Date/Time. In actual scenarios, this is not a good practice ...
Please how can I achieve the below report in ServiceNow. scenario: What one client has done is they created a matrix based upon the categories which need to be selected on all incidents and requests. From there they determine which ones would be Serv...
Hi,We got the record created vis POST method , but now need to update the variable of existing RITM.Tried some method shared in community and created a Scripted REST API, but seems I am doing something wrong as it is not working. Please advise.Script...
Hi,I want outage to be created from incident using create outage context menu option. Tried below script in create outage ui action but its not working. function outageAlreadyExists() {var outageGr = new GlideRecord('cmdb_ci_outage');outageGr.addQue...
Hi,I have a requirement that in one of the Flow steps I want to get the email of the person who approved the RITM Request. I have provided the sys id of record where the person who approved the request's email has to be fetched in flow step. Can anyo...
I have a requirement where I have 2 departments(HR and Others) and HR can't see Others Tickets and Others can't see HR tickets. I have written a Before Query BR for that use case. It is working fine but there is a slight problem here, its making the ...
Hello experts,An approval is coming, and on seeing in serviceportal, can anyone tell me why "undefined" (highlighted in yellow) is coming? Thank you.
I am wanting to include a survey embedded in an email. I have searched through all the current community articles and several HI articles, but do not seem to be able to resolved the issue I am having. I believe I have completed all the steps listed i...
Hi All, There is an requirement to call Ui page with mail script. Requirement; one the incident is resolved . The notification will trugger to User as incidnet resolved. there is an emoji smiley in resolved email to outlook. one the user clicks on t...
Hi,I want to display SLA Business elapsed percentage of RITM on the My Requests widget on the service portal. Thanks in advance..
Hi All, How to show Incident number which are related to CI Through script. Please suggest, Thanks,Varma
Hello all, The issue we are facing is some of the approval response emails we are getting are being truncated and they are being set to the state received ignored. We have identified the reason for truncation it is because of the images that are pres...
ITIL User should not be able to remove the approvals from slush bucket via edit button in the related list of a Record. How we can control this ?
