When a user creates an incident task with himself as "on behalf of", and then creates an itil_appointment record using "New" related list button and then by a script adding himself as the attendee, he doesn't receive the email notification which is c...
I have a URGENT requirement that the attachments of the form should automatically get attached to the quick message or UI action that is created for that form to trigger the email. Can we get the attached attachments of the form on UI ACTION Or ON Q...
Hello, We have a business case, where we have a Service Offering with multiple different types of Support Areas, Topics and SubTopics. For example Support Area: AquariumTopic: Existing Tank SubTopic: Repair Pump Without capturing this information in...
List Views of All Alerts are not Auto Refreshed automatically in CSM Configurable WorkSpace but it is Auto Refreshing automatically on Agent WorkSpace on PROD Instance. Please let us know why it is not Auto Refreshing on CSM Configurable WorkSpace.
Hi,I'm a newbie tester (not developer) and testing request management workflow using ATF scripts. I've a scenario where in I create a request and need to open it in Form UI so that I can approve it ( after impersonating as approver). After creating a...
Hi Everyone I have a catalog item leave trackerthere are two field leave start date and leave and date and there is leave balance table in which it update the leave type and no of leave taken and leave left i want to validate on catalog item if user ...
Hi I am trying to write a script to fetch a downloaded file from the local drive (C or D drive of a computer) and attach to cat item to raise a request automation for ATF test case?// ServiceNow Script for fetching a file from the local drive and att...
Hi,I have Scripted REST API & Scripted REST Resource used as listener for Slack events subscription.When ever someone's replies in slack thread I am reading the reply text and updating Incident record for work_notes field.gr.work_notes = "Slack Threa...
Dear Community, I need to track itil licence usage (or fulfiller role usage). Is this possible and how? I would like to know which user with fulfiller role didn't connected to the backend last 3 months f.ex. Other question: is it possible to know how...
Hi Team, I would like to validate the attachment file name and type before submitting catalog form via service portal. How can we achieve it ? Thanks in Advance.
I have a catalog item name Leave tracker I want when user select leave type and leave start and leave end date i want to auto set value on leave balance table after approvel activity in workflow it should be set in a custom table like in below tablee...
Hi all! I created this script include to see if today falls between a new hire's start date and 5 days after their start date. This script works perfectly in xplore but when called in a client script, it always returns true. Script Include: checkHir...
Hello AllHow can I make the view highlighted in the picture, the default view for all users
Hello, I have a requirement for only a specific assignment group to be able to close an incident based on conditions such as a business service, what's the best way to achieve this? Many thanks, Alex
Hi everyone, Please I need a solution to auto populate a variable (Reference type) on a Catalog Item based on the logged in User. Thank you.
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