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Create Request/RITM via API

@Ankur Bawiskar  Could you please provide me step by step instructions to create Request/RITM in servicenow Instance via Rest API from third party tool. Note: First, request form will be submitting on third party tool and it should create a request i...

CA5 by Tera Contributor
  • 18679 Views
  • 18 replies
  • 8 helpfuls

Resolved! how to update records based on filter conditions?

Hi, I have a requirement, in flash form there is field called Type with option location and account.and another field called Tablename (data type is tablename ).If location is selected in type then cmn_location is display in table name and if account...

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suuriya by Tera Contributor
  • 1719 Views
  • 24 replies
  • 1 helpfuls

Resolved! How to add cc in the response

Hello,Can someone help me how to add cc in the response mail to servicenow .I have an mail script which forms a link like below:var link = 'mailto:'+ emailAddress +'?subject= Re:' + number +  ' - verify res&body=Resolved' + email.watermark;This will ...

Shyna1 by Tera Contributor
  • 647 Views
  • 1 replies
  • 1 helpfuls

How to find tasks not added to Visual Task Board

I'm trying to use VTB to track Tasks that fall under a certain category (report request related tasks) and the status that they are in. So as to not lose track of the rest of my tasks, I'm looking for a way to identify Tasks that are, and those that ...

skyq by Kilo Contributor
  • 1381 Views
  • 7 replies
  • 7 helpfuls

Recommended picture and icon size for Cat Items

Was working on assigning images and icons to my catalog items and I was wondering what the recommended sizes were that would look good in both the Portal and the mobile app, they always seem too small or too big depending on where I look.   Thanks  

How to compare array element in GlideRecord?

Hi Team, I am trying to call array element in the GlideRecord,var caseArray = {"arr": [{'number': '0213634',},{'number': '0213536',},{'number': '0213512',},{'number': '0460810',},{'number': '0203475',},{'number': '0203467'}]};var jsonObject = global....

sasi by Tera Contributor
  • 509 Views
  • 3 replies
  • 0 helpfuls

Hiow to stop workflow execution for an Item

Hello All,We are generating a request through a script using the cart API and simultaneously inserting an approval record for the same request and we are auto-approving these requests via business rules (BR), so once request is Approved RITM's Workfl...

Michael51 by Tera Guru
  • 1041 Views
  • 5 replies
  • 0 helpfuls

CSD 2.0 Software Catalog items

Hi Experts,I am currently working on Client Software Distribution 2.0 application.Under this, I am creating Software Catalog items from Microsoft Endpoint Configuration Manager -> Application. So basically on each SCCM application, there is an OOTB C...

NS16 by Mega Sage
  • 1320 Views
  • 1 replies
  • 1 helpfuls

Duplicating Data in Multi Row Variable Set

On one of my catalog Item's Item View screen, if we select the number of Servers it automatically adds the same number of rows in MRVS with some default values. Now the requirement:Suppose user select 5 Servers, MRVS is updated with 5 rows with some ...

Flow Designer - Ask for approval action scripting.

Hi , I have a requirement in which i need to generate multiple approvals if required based on groups and users, i have written a custom action to pass values into flow designers ask for approval action, im not able to select array.string/array.object...

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