I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be closed

Vijay8 · ‎06-18-2020

I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be closed should populate a error message

I tried the code below but, If I try to close one child Incident parent incident is also getting closed

I tried many solutions in community but, none of them work please help me with this

var inc = new GlideRecord('incident');
inc.addQuery('parent_incident', current.sys_id);
inc.addQuery('sys_id', '!=', current.sys_id);
inc.addActiveQuery();
inc.query();
if (!inc.next()) {

var parInc = new GlideRecord('incident');
parInc.addQuery('sys_id', current.parent_incident);
parInc.query();
if (parInc.next()) {
parInc.state = 6;
parInc.active = false;
parInc.update();
}
}

Chander Bhusha1 · ‎06-19-2020

Hi Vijay,

Actually in resolved state the active flag is true only and in closed state it is setting to false.

Try updating the filter condition as shown below:

Remove the resolved part and try putting infomessage inside the code and see which info message is coming in the below sctipt:

//Check if all hte task are closed or not
var inc = new GlideRecord('incident');
inc.addQuery('parent_incident', current.getValue('parent_incident'));
inc.addActiveQuery();
inc.query();
if(!inc.hasNext()) {

gs.addInfoMessage('@inside Loop ' + current.getValue('parent_incident'));
//If task are closed then closed the parent ticket.
var parInc = new GlideRecord('incident');
parInc.get(current.getValue('parent_incident'));
gs.addInfoMessage('parent incident nubmer ' + parInc.getValue('number'));

parInc.state = 6 //State value which you want to set
parInc.update();

}

gs.addInfoMessage('Inside BR');

Thanks,

CB

View solution in original post

Vijay8 · ‎06-18-2020

Hi Gaurav,

I'm getting the same error

Jerry21 · ‎08-01-2021

Hi All, I have similar query

can anyone help?

https://community.servicenow.com/community?id=community_question&sys_id=b687da04db3978d0f21f5583ca9619f9

PTR · ‎05-07-2022

Hi All, I have a similar question here Could anyone plz guide me the solution?

I have an requirement to put new flag field on incident form and when this flag is set to true then all the child incidents associated to it should also need to set to true?