I want to configure one more Change Request Type as Expediated in Change

[kranthi2]

Hi,

I want to configure one more Change Request Type as Expediated in Change request.

please help me out the navigation steps for the same.

OOO it has Normal, Emergency, Standard Change Request into that i want to add more change request type as Expedited.

Thanks,

[Ravi Chandra_K · Accepted solution]

Hello @kranthi2 

Greetings!

The below doc exactly explains about Expedited Change request. You have to consider changing the workflow and script includes 

refer the below product docs:

https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/change-managem...

please mark the answer as correct and helpful if helped!

Kind Regards,

Ravi Chandra.

[Harish Kota]

Hi @kranthi2 

Create Custom field Expedited like below and created a UI Policy when this field should check automatically like below conditions

 

Please mark the answer as correct if helped!

Kind Regards,

Harish Kota