-- Addendum--.
I would like to implement the Create Child incident feature in the context menu of the incident table in a custom table.
Below is a traced and created process associated with OOTB's Create Child incident. However, it does not work well.
--end of addendum--.
There is a table that extends the task table.
We would like to implement the CreateChildIncident function here, which is also found in the incident management.
I have mimicked the existing OOTB and changed the unique entries, but it does not work.
If anyone has any insight, I would appreciate it if you could tell me what it is.
●Client Script
function onLoad() {
NOW._createChildIncident = function(srcSysId){
var ga = new GlideAjax('ExtIncidentUtils2SNC');
ga.addParam('sysparm_name', 'getIncidentQueryParams');
ga.addParam('sysparm_src_sysid', srcSysId);
ga.addParam('sysparm_ui_action', "create_child_incident");
ga.setWantSessionMessages(true);
ga.getXMLAnswer(function(queryParam){
if (queryParam) {
var ck;
if (typeof g_ck != 'undefined' && g_ck != "")
ck = g_ck;
var gotoUrl = [];
gotoUrl.push('srcSysID=' + srcSysId);
gotoUrl.push('newSysID=$sys_id');
gotoUrl.push('sysparm_returned_action=$action');
if (ck)
gotoUrl.push('sysparm_ck=' + ck);
gotoUrl = 'CopyIncidentRelatedLists.do?' + gotoUrl.join('&');
var form = cel('form', document.body);
hide(form);
form.method = "POST";
form.action = "u_ext_task.do";
if (ck)
_addParam(form, 'sysparm_ck', g_ck);
_addParam(form, 'sys_id', '-1');
_addParam(form, 'sysparm_query', queryParam);
_addParam(form, 'sysparm_goto_url', gotoUrl);
form.submit();
}else{
g_form.addErrorMessage("Failed to create child incident");
}
});
};
function _addParam(form, name, val) {
var inp = cel('textarea', form);
inp.name = name;
inp.value = val;
}
}
Personally, I think the Client Script
I have a feeling that this part of the Client Script is wrong...
gotoUrl = 'CopyIncidentRelatedLists.do?' + gotoUrl.join('&');
●Script Include
var ExtIncidentUtils2SNC = Class.create();
ExtIncidentUtils2SNC.prototype = Object.extendsObject(ExtIncidentUtilsSNC, {
initialize: function(request, responseXML, gc) {
AbstractAjaxProcessor.prototype.initialize.call(this, request, responseXML, gc);
this.incidentUtils = new global.ExtIncidentUtilsSNC();
//this.log = new GSLog('com.snc.incident.copy.log', 'IncidentUtilsSNC');
},
ajaxFunction_getIncidentQueryParams: function() {
var srcSysId = this.getParameter('sysparm_src_sysid');
var uiActionType = this.getParameter('sysparm_ui_action');
var attributesList = this.incidentUtils._getAttributeList();
if (!attributesList)
return false;
var gr = new GlideRecord(this.incidentUtils.EXTINCIDENT);
if (gr.get(srcSysId))
return this.incidentUtils._getRecordValuesAsEncodedQuery(gr, attributesList, uiActionType);
else
this.log.logErr('Invalid source incident sysid provided = ' + srcSysId);
},
type: 'ExtIncidentUtils2SNC'
});var ExtIncidentUtilsSNC = Class.create();
ExtIncidentUtilsSNC.prototype = {
EXTINCIDENT: 'u_ext_task',
ATTR_DOMAIN: 'sys_domain',
ATTR_PARENT_INCIDENT: 'u_parent_incident',
ATTR_WORK_NOTES: "work_notes",
ATTR_NUMBER: "number",
COPY_IF_ACTIVE_ATTRS: ['u_parent_incident'],
ALWAYS_IGNORE_ATTRS: ['active', 'additional_assignee_list', 'close_notes', 'closed_at', 'closed_by', 'knowledge', 'made_sla', 'number', 'opened_by', 'reassignment_count', 'sys_id', 'sys_domain', 'sys_mod_count', 'time_worked', 'watch_list', 'work_notes_list'],
PROP_INCIDENT_COPY_ATTRS: 'com.snc.extincident.copy.attributes',
INCIDENT_DEFAULT_ATTR_VALUE: 'assignment_group,business_service,category,caused_by,cmdb_ci,company,description,impact,location,parent_incident,problem_id,rfc,short_description,subcategory,urgency,priority,service_offering',
ACTION_TYPE: {
COPY_INCIDENT: "copy_incident",
CREATE_CHILD_INCIDENT: "create_child_incident"
},
initialize: function() {
this.arrayUtil = new ArrayUtil();
},
getCsvValue: function(val) {
val = val.trim().split(',');
for (var i = 0; i < val.length;) {
val[i] = val[i].trim();
if (!val[i]) {
val.splice(i, 1);
} else {
i++;
}
}
return val;
},
_getAttributeList: function() {
var fieldList = this._getCsvPropertyValue(this.PROP_INCIDENT_COPY_ATTRS, this.INCIDENT_DEFAULT_ATTR_VALUE);
return this.arrayUtil.diff(fieldList, this.ALWAYS_IGNORE_ATTRS);
},
_isCopyIncidentAction: function(action) {
return action == this.ACTION_TYPE.COPY_INCIDENT;
},
_isCreateChildIncidentAction: function(uiActionType) {
return uiActionType == this.ACTION_TYPE.CREATE_CHILD_INCIDENT;
},
_getRecordValuesAsEncodedQuery: function(record, attributesList, uiActionType) {
var table = record.getTableName();
var gr = new GlideRecord(table);
var activeAttrsToCopy = [];
for (var i = 0; i < attributesList.length; ++i) {
var name = attributesList[i];
if (record.isValidField(name)) {
if (record.getValue(name)) {
if (!gs.nil(record.getElement(name)) && !gs.nil(record.getElement(name).getED())) {
var ed = record.getElement(name).getED();
// We have to use the display value if it's a date based field for form filter
if (ed.getInternalType() == "glide_date_time" || ed.isEncrypted())
gr.addQuery(name, record.getDisplayValue(name));
else
gr.addQuery(name, record.getValue(name));
} else
gr.addQuery(name, record.getValue(name));
}
} else
this.log.logWarning("Invalid field '" + name + "' provided for table '" + table + "'.");
}
if (this._isCreateChildIncidentAction(uiActionType)) {
gr.addQuery(this.ATTR_PARENT_INCIDENT, record.getUniqueValue());
gr.addQuery(this.ATTR_DOMAIN, record.getValue(this.ATTR_DOMAIN));
}
return gr.getEncodedQuery();
},
_getCsvPropertyValue: function(ppty, defaultVal) {
var val = gs.getProperty(ppty, defaultVal);
return this.getCsvValue(val);
},
type: 'ExtIncidentUtilsSNC'
};
●System Proerty
1 ACCEPTED SOLUTION
