I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.

silentkiller
Kilo Contributor

‎03-11-2018 05:48 AM

I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.

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7 REPLIES 7

Jon Barnes
Kilo Sage

‎03-11-2018 07:19 AM

I believe this UI Action already exists, OOB. Are you looking to do something different than what already exists?

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Ziaur Rahman1
Tera Expert

‎03-11-2018 12:26 PM

Hello 

It is OOB available. Please search UI action under system defination for Table Incident. 

find_real_file.png

find_real_file.png

 

Thanks

Ziaur Rahman

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Preview file
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silentkiller
Kilo Contributor
In response to Ziaur Rahman1

‎03-24-2018 12:47 AM

Thnks

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Shweta KHAJAPUR
Tera Guru

‎03-11-2018 11:16 PM

Hi Silentkiller,

 

OOB Reopen UI action is available. But this UI action is available for users with no role. Which they can find in selfsevice>incident when ticket is resolved. If you want that UI action is available for all users then remove 'gs.getUser().hasRoles()' in condition field.