-- Addendum--.I would like to implement the Create Child incident feature in the context menu of the incident table in a custom table. Below is a traced and created process associated with OOTB's Create Child incident. However, it does not work well....
Hi there, I am using QueryAD in Flow Designer. The requirement is to use username and find if accounts exist in AD. I want to return Name, First Name, Last Name in Properties. I set the searchfilter as (samaccountname={username}), properties as Name ...
Is anyone able to offer any guidance/best practice for implementing sequential approvals under the Change Model (Change Approval Policies) approach to Change Management? e.g. in the Assess stage, we want "Group 1" to approve the change, THEN "Group 2...
I am working on a donations form and I have a list of check boxes, at least one needs to be checked for the form to be submitted. I'd like a notice to popup on submit if the user did not select at least one checkbox. I'm thinking a UI script on subm...
Hi, We are trying to update a Record Producer to Active = FALSE but getting an error message 'This is a wrong configuration for Record Producer'. Does anyone know why this would be? Thanks so muchTracey
Hello all, I am trying to access properties of dictionaries in an Action Script. Here is the basic array structure: [ { "is_bot" : "false", "participantId" : "f09b5accdbd35700ba385ce2ca96197d", "participantType" : "CLIENT" }, { "is_bot" :...
Senario:We have two department fields (Department & Sub-Department)Department is the Parent of Sub-department. The goal is to select Department and have the ability to select the sub-departments based on the the Parent field being the parent value
I made a variable in catalog item Variables : demo1 and demo2 Catalog UI policies : one to hide demo 1 on ritm and one to display+mandatory demo1 on task ** Both UI policy actions : Clear variable value unchecked The issue is When i m entering va...
Hi All,I have a requirement to store the json payload in the system property and use this in transform map field mapping for a specific source field, (source fields having this values source.u_device_class = dvr - snmp)below is the system Propertysys...
How can work predictive intelligence on incident management with examples
Hi All,I have a requirement on checkbox validation ,seeking your help how to achieve using onsubmit client scriptThere are four checkboxes under a label1) Make first checkbox always mandatory selection2)Remaining 3 checkboxes - select at least one ch...
I want to restrict incidents assigned to particular assignment group with this article : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987 See below codeSteps to PerformCreate a Before -Query Business rule on 'Incident'...
Hi team,I have a requirement whenever we modify the parameters of configuration item, then we have to create an unauthorized change request. Right now we configured to only one class type of servers but in future we will include for some types of cla...
I have to prevent one client script logic not to work for specific workspace. I have tried couple of ways by using view thing. It was not worked because we are using default view for multiple workspaces.Is there any way to prevent the client script l...
Hi all,Description: Parent Assignee can write state while activeCondition: Active = true AND (user is in parent records “assigned to” field OR User is a member of the parent records “assigned group”) can we achieve this by using condition i tried but...
