i want to populate data without using Reference Qualifier.

[Prithvirajk]

On incident form caller reference field, I want to display only HR department users but without using reference qualifier. Please help me with the what are the ways we can do this requirement ?

[GlideFather]

I am not aware of any other option than that - reference qualifier basically makes "qualification" for the reference, why don't you want to use it, is there any motivation behind it?

[Bhimashankar H]

Hey,

You can try using matcher setter method, that way you can auto populate data from server side if any condition matches.

Thanks,

Bhimashankar

[Chaitanya ILCR]

Hi @Prithvirajk ,

you can create a Query BR on sys_user table

with script

in the script replace the sysid with your hr departments sysid

(function executeRule(current, previous /*null when async*/ ) {

    if (gs.action.getGlideURI().get('sysparm_target') == 'incident.caller_id')
        current.addQuery('department', '93b25282c0a8000b0b55c8ab34e2f1e6' /*replace this with your HR deparments sysid*/ );
})(current, previous);

Ref qual is the way to go but since you wanted a different way here it is

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya