I want to remove those items from my new SP portal

kranthi2 · ‎03-02-2024

Hi,

I have created a New Service portal in ServiceNow. in to that i want to remove some of the catalog items but it should not going to affect remaining OOB portals which are already available in the system.

Please help me out how can we do the same.

Any possibility if i can remove those widgets into the New portal

Please help me on the same.

Thanks,

Sohithanjan G · ‎03-02-2024

Hi @kranthi2 ,

1. Create a new catalog for the new portal in the sc_catalog table

2. Now add all the catalog items into that newly created catalog which ever is needed in new portal

3. Now add the SBX catalog to your new portal in sp_portal record in the the related list

Please mark as Accepted Solution if this solves your query and HIT Helpful if you find my answer helped you. This will help other community mates too..:)

View solution in original post

Dr Atul G- LNG · ‎03-02-2024

Hi @kranthi2

If you want to show only to specific user

- Create user criteria on catalog item , but it will impact on call Portals.

2nd option,

copy these catalog item and add them only to catalog and categories which are available on new portal and then create user criteria.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Sohail Khilji · ‎03-02-2024

Hi @kranthi2 ,

Popular item is a widget in a portal, If you wish you can compleatly remove the widget from the required pages.

More info > https://docs.servicenow.com/bundle/utah-platform-user-interface/page/build/service-portal/concept/sc...

☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

kranthi2 · ‎03-02-2024

Hi @Sohail Khilji

Could you please more clear.

Thanks

Sohail Khilji · ‎03-02-2024

Your ask is to remove specific catalog items from popular item or completly remove the popular item widget ?

Kindly explain

☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

kranthi2 · ‎03-02-2024

Hi @Sohail Khilji

I have created new Service portal, into that i want to remove some of the catalog items but it should be available in the existing portals.

Kindly help me out on the same.

Thanks,