I want to update an asset record after closing the catalog task.

[Gulfam Shafee3]

Hi, 

My requirement is submit a request for laptop using Service catalog . A task will be created to deliver the Laptop. Fulfillment teams has to respond to the task .

I have added a asset variable on the catalog task to select the asset. fulfillment team will select the asset, dispatch it and close the task.

After task is close complete it should update the asset state in asset table. and map the ritm with the asset.

[Elijah Aromola]

You can add a step in your flow / workflow that after the task is closed complete you update the asset record. 

[Gulfam Shafee3]

Hi Elijah, 

Thank you for the response, I have tried to update the asset record. 

Variable i added on catalog task to select the asset, I am not getting any reference value on data pills. 

Any Idea, how would i receive a reference?

[Elijah Aromola]

Can you share a screenshot? You should be able to get the variable values from the action to look up variables. It may return a sys_id but you should be able to look up the record in the flow.

[Gulfam Shafee3]

At step 16 i have added asset variable on catalog task. but there is no reference for selected asset on task.