I want when i closed sc task manually then request and ritm not to closed should be open?

[bhujangi gawal2]

using BR

[Dr Atul G- LNG]

That is not the case. If you close a task, it follows the workflow or flow designer that you have configured. A REQ follows a standard process, and based on the actions defined in the flow, the RITM and REQ states and stages get updated accordingly.

[SohamTipnis]

Hi @bhujangi gawal2,

This is not a good script; you can try, but it is not recommended; it simply does not make sense.

If you find my answer useful, please mark it as helpful and correct. ‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Tanushree Maiti]

Hi bhujangi gawal2

Question is Why do you want to keep your REQ and RITM open even after your fulfillment is done.
Will you wait for any other approval or any pending validation steps?

If Not , then Problem is

Workflow Integrity: Forcing RITMs to stay open can disrupt SLAs and reporting metrics if the system expects them to close.
Parent Closure: The "Close Parent if Required" Business Rule automatically closes the parent Request when all associated RITMs are closed. To keep the REQ open, the RITMs must remain in an open/active state.

Also As per this KB Article : OOB When [sc_task] closes, that wakes the workflow up on the RITM where the stage is set to "completed" and that closes the RITM, this is the order of out-of-the-box bus.rules that execute on [sc_req_item] that closes it