I want when i closed sc task manually then request and ritm not to closed should be open?
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5 hours ago
using BR
1 REPLY 1
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an hour ago
That is not the case. If you close a task, it follows the workflow or flow designer that you have configured. A REQ follows a standard process, and based on the actions defined in the flow, the RITM and REQ states and stages get updated accordingly.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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