I want when i closed sc task manually then request and ritm not to closed should be open?

bhujangi gawal2
Tera Contributor

using BR

 

1 REPLY 1

Dr Atul G- LNG
Tera Patron

That is not the case. If you close a task, it follows the workflow or flow designer that you have configured. A REQ follows a standard process, and based on the actions defined in the flow, the RITM and REQ states and stages get updated accordingly.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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